We want to offer the best rider support in the industry. Embedded within the operations processes of Deliveroo, Rider Onboarding and Compliance is central to our continued success through its impact on rider retention and rider satisfaction.

Reporting into the Rider Support Lead, you will lead the Rider Onboarding & Compliance team - this is the team responsible for helping rider applicants to get out on the road and supporting them once they’re there. You will run an engaged and motivated team while redefining what good is.

What you’ll do:

• Develop large-scale global projects related to onboarding pipelines standardisation and rider compliance
• Work with the Global Operations team and local markets to promote executional excellence, process improvements and new compliance programmes
• Have input in and progress our global rider onboarding and compliance strategy
• Dive into causes of operational malfunctions, share solutions and preventative measures to reduce recurrence
• Communicate and report to partners, sharing incidents with Executive visibility
• Work with your internal team and external vendor to discover new ways to enhance processes and improve service levels
• Be the Applicant and Rider advocate - our focus is not only on goals, but on being the voice of applicants and riders, to give them the best possible experience with Deliveroo
• Maintain excellence on important metrics in Rider Operations
• Foster an environment of progression, continuous improvement and support underpinned by processes and regular feedback

What we’re looking for:

• Team manager - we have a large team of people who support our riders and applicants, keep that group engaged, motivated and inspired.
• Can build "stuff" - approaches, processes and structured change methodologies
• Change Management - knows how to flow meaningful changes through a large organisation to increase adoption and ensure success
• Inquisitive - curious, thoughtful and happy to question the status-quo. Keep pushing for further improvements
• Know how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping partners informed

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that disabled people may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments , please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.