Global Operations Manager
Posted on 8/18/2023
INACTIVE
Deliveroo

1,001-5,000 employees

Takeaway food delivery
Company Overview
Deliveroo's mission is to bring customers a whole world of restaurant-quality food.
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Operations & Logistics
IT & Security
Requirements
  • Team manager - we have a large team of people who support our riders and applicants, keep that group engaged, motivated and inspired
  • Can build "stuff" - approaches, processes and structured change methodologies
  • Change Management - knows how to flow meaningful changes through a large organisation to increase adoption and ensure success
  • Inquisitive - curious, thoughtful and happy to question the status-quo. Keep pushing for further improvements
  • Know how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping partners informed
Responsibilities
  • Develop large-scale global projects related to onboarding pipelines standardisation and rider compliance
  • Work with the Global Operations team and local markets to promote executional excellence, process improvements and new compliance programmes
  • Have input in and progress our global rider onboarding and compliance strategy
  • Dive into causes of operational malfunctions, share solutions and preventative measures to reduce recurrence
  • Communicate and report to partners, sharing incidents with Executive visibility
  • Work with your internal team and external vendor to discover new ways to enhance processes and improve service levels
  • Be the Applicant and Rider advocate - our focus is not only on goals, but on being the voice of applicants and riders, to give them the best possible experience with Deliveroo
  • Maintain excellence on important metrics in Rider Operations
  • Foster an environment of progression, continuous improvement and support underpinned by processes and regular feedback