Retail Operations Director

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$141,960 - $213,200 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Regional Retail Operational Director (RROD) owns the strategic implementation of the operational excellence platform for a Metro Market. This job provides required Retail support to the Regional Presidents and Retail Market Presidents in accordance to operational and financial goals for the Region. The Regional Retail Operations Director leads Retail strategy and is responsible to strengthen performance and improve overall results in operational efficiency, risk management, audit, compliance, and expenses in an effort to elevate the Customer Experience, drive financial results and deliver shareholder value.

Depth & Scope:

• Provides the strategic perspective required for the region through oversight of people plans and strategies to fulfill the operational excellence performance in alliance with Retail goals and strategy
• Implements strategic direction for all aspects of Retail Store Operations within the metro market, including; strategic planning, policy and procedure implementation, process improvement, local execution of department programs and day-to-day leadership, coaching and guidance to ensure effective expense management and operational integrity
• Collaborates with senior leaders and key stakeholders to understand, develop, and implement effective and consistent risk management initiatives while managing current Employee behavior as it relates to loss, exposure, reputation, Customers, Employees and the brand
• Manages Build for the Future and provides people leadership that will attract, motivate, and retain highly diverse, qualified, and engaged Employees and Teams to fulfill current business needs and future business goals
• Oversees work flow analysis and ensures implementation of new retail operations business solutions and practices to increase efficiencies
• Assumes project leadership assignments from Head of Store Operations and supports consistent operational process across all regions of TDB AMCB
• Provides strategic direction, leadership and oversight on complex projects and high-level assignments
• Partners with HR Lead, L&D Learning Consultant and ROOs in monitoring and analyzing policy violations, losses and employee performance to determine training needs and/or process improvement opportunities
• Provides direction and oversight on retail Store FTE expense performance and provide direct support to Retail Market Presidents (MPR's) to effectively manage to budget
• Partners with MPR's to develop and execute plans to elevate market LEI performance
• Leads/directs escalated and/or complex problem resolution to mitigate Customer impact
• Supports Retail Market Managers and Retail Operations Officers in providing feedback, guidance and coaching to Store Employees partners with retail leaders to hold Store Employees accountable for performance
• Maintains strong collaborative relationships with relative business lines, partners and peers acts as a liaison between retail leadership and business lines to address issues affecting profitability, efficiency or the Customer/Employee experience
• Leads and coaches to global approach problem solving
• Partners with market business line leaders to create a cohesive flow of communication, knowledge and understanding
• Attends and participates in Regional Governance meetings to discuss market perspective and create consistent cross Regional process and best practices
• Develops strong succession for the Region through commitment to TDBG people management and Employee Experience practices
• May act as a team leader or designate in absence of MPR. Primary Metro Market contact for key business line leaders, including; Risk Management, Compliance, Audit, Security, Facilities & Real Estate, Procurement and Technology Solutions
• Ensures timely completion of required compliance training within the retail Metro Market to achieve an annual completion rate of 96% or better
• Demonstrates leadership as per TDBFG Guiding Principles and Leadership Profile

Education & Experience:

• Bachelors Degree required
• Masters Degree preferred
• 3-5 years of operational and/or risk management leadership experience in a senior manager role required
• Demonstrated leadership and relationship management skills with a superior ability to make things happen through the use of impact and influence, negotiation, and consensus building
• Strategic mindset and thinking history of making an impact, developing and executing strategies, and delivering both quick wins and long-term value-added results
• Demonstrated strategic and creative thinker
• Recognition as a superior, proven people leader, including coaching and managing a team(s) of managers
• Strong Customer orientation and a professional approach, with the ability to interact with all levels of the organization, articulate opinions, and participate in collaborative and constructive discussions
• Organizational awareness previous experience in a head office environment would be an asset
• Disciplined approach to managing multiple projects and initiatives and fluid, expanding portfolios concurrently in a dynamic, rapid-growth environment

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.