Claims Research Specialist @ Markel Group

Administrative & Executive Assistance (2)
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What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! As a Claims Research Specialist, you’ll play a vital role in ensuring claims are accurate, complete and ready for settlement. You will serve as the primary point of contact for borrowers, clients and vendors, and you’ll help streamline the process to make sure no detail is overlooked.

Key Responsibilities:

Act as the main contact for borrowers/clients, vendors and internal teams regarding filed claims.
Promptly and professionally respond to telephone, fax or email inquiries.
Request, track and follow-up with vendors (for example appraisers, skip-tracers) to gather required claim documentation.
Review claim files to confirm all required information and documentation are present and accurate before submission to the adjuster.
Accurately document and maintain claim files, ensuring clear audit trails and accessibility.
Support clients, borrowers and providers by resolving questions or issues regarding claims or policies.
Comply with applicable state laws, company policies and departmental procedures.
Perform other related duties as assigned.

Qualifications & Skills:

High school diploma or equivalent required.
1-3 years of general office experience or prior exposure in a claims or insurance environment.
Knowledge of claims processing required; familiarity with Collateral Protection Insurance (CPI) and InsurTrak systems is a plus.
Strong attention to detail and accuracy with the ability to handle multiple tasks and maintain priorities.
Excellent verbal and written communication skills; ability to interact with clients, vendors and internal stakeholders professionally.
Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable using web and database tools.
Typing speed of at least 45 words per minute is preferred.

#piq #LI-Hybrid

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No agencies please.

Claims Research Specialist

Claims

Markel Group

#piq #LI-Hybrid

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