Technical Account Manager @ Zscaler

Technical Account Manager

Posted on 6/6/2023

INACTIVE

5,001-10,000 employees

Cloud-based information security company

Company Overview

Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.

Locations

London, UK • Remote • United Kingdom

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

TCP/IP

CategoriesNew

Sales & Account Management

IT & Security

Software Engineering

Requirements

Good understanding of HTTP and TCP/IP
A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
The ability to read packet captures
Ability to interpret security reports to provide actionable improvements for our clients
A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
Good understanding of ITIL / Service Management / Release Pipeline
Troubleshooting knowledge, design and implementation experience
A vendor certification such as CISSP, CCIE, CCNP, JNCIE, MCSE

Responsibilities

Manage implementation and consulting projects, planning, scheduling, and implementing our web solutions
Manage, escalate, and drive satisfactory resolution of clients operational issues
Proactively drive security and operational best practices and various other initiatives
Own the customer technical engagement. Meet regularly with customer leadership and operational teams to provide bespoke insights on how our service helps them achieve their business goals

Job Description

An opportunity to join a world-class team made up of some of the most prominent names in security.

You’ll be provided with the best support, learning, and access to expertise in the marketplace to transform the way our customers work, and lead them through their digital transformation. You’ll improve their experience while maximising security in a global environment, and become their trusted advisor.

Your experience consulting for enterprise customers (both face to face and remotely) alongside your technical expertise will turn our customers into advocates; and give you the skills you need to build a highly successful career within a high growth organisation.

Responsibilities:

Manage implementation and consulting projects, planning, scheduling, and implementing our web solutions
Manage, escalate, and drive satisfactory resolution of clients operational issues
Proactively drive security and operational best practices and various other initiatives.
Own the customer technical engagement. Meet regularly with customer leadership and operational teams to provide bespoke insights on how our service helps them achieve their business goals

Qualifications

Ideally; You’ll Have:

Good understanding of HTTP and TCP/IP
A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
Network transformation technologies such as MPLS, SD-WAN or WAN Optimization.
The ability to read packet captures
Ability to interpret security reports to provide actionable improvements for our clients.
A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
Good understanding of ITIL / Service Management / Release Pipeline
Troubleshooting knowledge, design and implementation experience
A vendor certification such as CISSP, CCIE, CCNP, JNCIE, MCSE

In return, we’re offering a compensation package made up of a competitive base salary, generous employee benefits, and equity alongside investment in your personal and professional development.