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Full-Time

WFM-Real Time Analyst

Confirmed live in the last 24 hours

Clipboard Health

Clipboard Health

1,001-5,000 employees

Connects healthcare professionals with facility shifts

Data & Analytics

Mid

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Excel/Numbers/Sheets
Requirements
  • 3+ years experience in a contact center environment
  • 2+ years experience in a Workforce Management role
  • Exceptional math skills and proficiency in Excel/Google Sheets
  • Attention to detail
  • Experience in creating Reports and Automations
  • Strong problem-solving skills
Responsibilities
  • Revising forecasts
  • Ensuring proper scheduling of agents
  • Monitoring support queues
  • Providing root cause analysis
  • Onboarding and offboarding agents
  • Tracking seat/license usage
  • Monitoring attendance and PTO system
  • Overseeing holiday schedule management
  • Providing information on agent productivity

Clipboard Health uses technology to bridge the gap between healthcare facilities and professionals, such as CNAs, LVNs, RNs, and more, in multiple locations across the U.S. By addressing the nationwide shortage of nurses, this platform not only fosters professional growth opportunities for new nursing graduates but also ensures top facilities are staffed adequately. This focus on efficiently meeting both healthcare needs and professional opportunities makes it an attractive workplace that is actively contributing to solving critical staffing issues in the healthcare industry.

Company Stage

Series C

Total Funding

$144.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

14%

1 year growth

40%

2 year growth

159%