Full-Time

Victims Services Assistant

Confirmed live in the last 24 hours

Oklahoma State Government

Oklahoma State Government

201-500 employees

Manages state-funded health care costs and quality

Government & Public Sector
Healthcare

Compensation Overview

$33k - $35kAnnually

Junior, Mid

Oklahoma City, OK, USA

Category
Customer Support
Customer Success & Support
Requirements
  • A minimum of two years of experience in an office environment.
  • Excellent communication skills (oral and written).
  • Excellent adaptability skills.
  • Superb listening skills, patience, and empathy are critical.
  • Crisis response experience or experience in working with victims of violent crime.
  • Excellent work ethics and interpersonal skills.
  • Four years of experience in a legal or social services related field; or a combination of education in Victim/Survivor Services and experience in the victims field.
  • Self-disciplined with excellent organizational skills.
  • Excellent computer, writing, spelling, data entry, and typing skills.
  • The ability to remain calm with people in crisis and get along with a variety of people from different backgrounds.
  • The ability to learn quickly.
  • The ability to maintain confidentiality and disassociate self from the effects of listening to and reading of graphic crime information.
Responsibilities
  • Answer incoming calls to the victims’ division and redirect calls as necessary
  • Answer general questions from the public regarding the victims’ compensation and assistance programs
  • Assist victim/witness personnel and service providers with claim status information
  • Serve as liaison between Victims Services and the customer support team of the online application portal
  • Provide technical support to victims for online application procedures
  • Provide technical support to victim-witness staff for online application portal
  • Maintain data log of online application portal for Performance Measurement Tool
  • Update claim status information on the DAC website
  • Inform victims of crime of various resources that may be available to them statewide
  • Provide claim assistance to walk-in visitors
  • Assist with the processing of deposits for the division
  • Monitor statutorily cancelled warrants for reimbursement to the program
  • Perform Criminal/Civil Case Reviews
  • Maintain monthly VCA reports log and follow up as needed
  • Run the child support download weekly
  • Enter acknowledgment letter responses
  • Process incoming and outgoing mail
  • Scan all relevant incoming mail
  • Save and print submitted online claims
  • Update addresses for victims and service providers
  • Provide backup for claim entry procedures
  • Assist with filing duties
  • Maintain monthly activity log
  • Mail claim forms to victims or victim’s family as requested
  • Mail brochures/posters as requested
  • Review incoming medical bills to determine if a claim on file and forward to advocate or mail Victims Compensation information to the victim
  • Assist with various mailings and perform other duties, as directed
Oklahoma State Government

Oklahoma State Government

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The Oklahoma Health Care Authority (OHCA) manages the costs of health care funded by the state in Oklahoma. It ensures that state-funded health care meets quality standards while providing a supportive system for citizens who rely on these services. OHCA purchases health care services using state and federal funds, focusing on making health care accessible and improving health outcomes for low-income individuals, families, and vulnerable populations. The agency stands out from competitors by emphasizing fiscal responsibility and strategic partnerships to enhance the quality and accessibility of health care. Its goal is to optimize health care delivery and outcomes for Oklahomans through effective resource management and collaboration.

Company Stage

Grant

Total Funding

$4.1M

Headquarters

Kansas City, Missouri

Founded

1953

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion offers cost-effective healthcare for rural and underserved areas.
  • AI integration in healthcare can optimize resource allocation and improve patient outcomes.
  • Medicaid expansion increases healthcare access for low-income populations, improving health outcomes.

What critics are saying

  • DDS waitlist reduction may strain OHCA's resources and budget.
  • Interim directors in state agencies may affect OHCA's inter-agency collaborations.
  • Resignation of key leaders could disrupt OHCA's ongoing healthcare initiatives.

What makes Oklahoma State Government unique

  • OHCA focuses on cost control and quality assurance in state-funded health care.
  • The agency serves diverse populations, including low-income and vulnerable groups.
  • OHCA fosters strategic partnerships to improve health outcomes in Oklahoma.

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