Senior Manager

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.

About the Role

As our Senior Manager, Learning & Development, you'll own the programs, systems, and execution that help our team members learn, grow, and deliver excellent care.

You'll build and run the operational infrastructure behind our training programs and partner closely with our Head of L&D. Your job is to take well-scoped programs and own them end-to-end: design, build, deliver, iterate.

This is a high-ownership, high-execution role. You're energized by building things that work, solving problems before they're handed to you, and seeing people succeed because of systems you put in place.

Location: Tampa Bay Area, FL (hybrid role with several days per week working on-site in clinics)

What You’ll Do

Onboarding & Training Delivery

• Coordinate and facilitate onboarding sessions for new hires across the organization
• Support hiring managers so every new hire feels prepared before their first day
• Keep onboarding documentation organized and current in our systems (Notion)
• Improve the program over time: lead the discovery, build, and delivery of new sessions as Greenbrook Medical evolves
• Support our clinic-based Training & Enablement Leads in role specific learning experiences

Program Design & Curriculum Development

• Own the design and delivery of core L&D programs 
• Iterate and facilitate train-the-trainer programs for clinic-based Training & Enablement Leads
• Build video libraries, SOPs, and job aids in Notion so knowledge sharing is easy to use across the organization
• Grow our training library; including building and improving programs like customer service training that reflect who we are and how we work

Knowledge Management & People Enablement

• Keep people team resources well-organized and easy to find in Notion
• Make data-informed recommendations for how to use knowledge management to help our teams do their jobs better
• Support the setup and rollout of development plans in Lattice; track completion and partner with our HRBP on delivery

Data and Continuous Improvement

• Partner with our HRBP to use data to inform and prioritize programs and learning experiences. 
• Use data to make the case for what to build, change, or stop
• Support setup and ongoing management of Lattice, including development plans, 1:1 tracking, and performance cycle logistics
• Partner to identify and build out our learning management system

What Success Looks Like

• ≥90% of new hires complete 90 day milestones on time (New hire onboarding completion rates and milestone sign-offs)
• ≥80% of staff with an active, reviewed development plan in Lattice Grow following their first review cycle (Lattice engagement for growth and enablement initiatives)
• ≥90% of managers holding bi-weekly 1:1s, tracked in Lattice
• Training programs delivered, evaluated, and continuously improved using data-driven insights and program-specific success measures (e.g., surveys, performance outcomes, manager feedback, and other relevant metrics).

Note: Metrics will evolve with the business needs, these are where we are focused right now 

About You

You bring:

• 3+ years of experience in learning and development, instructional design, adult learning, or building employee development programs.
• Experience owning L&D operations in a growing organization, including managing learning systems, documentation, stakeholder partnerships, and continuous improvement efforts.
• Strong facilitation skills with the ability to confidently lead engaging sessions without relying on a script.
• Instructional design expertise with a strong understanding of how adults learn and how to create effective, practical learning experiences.
• Strong operational skills with the ability to manage the details behind building, launching, and improving learning programs.
• A data-informed mindset with the ability to use metrics and feedback to measure effectiveness and improve programs.
• A self-starter mindset with the ability to identify opportunities, take ownership, and move work forward in a fast-changing environment.
• Strong communication and stakeholder management skills, including the ability to keep partners informed, flag challenges early, and advocate for what is needed to be successful.
• Bachelor's degree required; coursework or certification in Instructional Design, Adult Learning, or related fields is a plus.

You’ll stand out if you:

• Have built learning programs from the ground up in a high-growth or scaling organization.
• Have experience designing leadership development, manager training, or role-specific onboarding programs.
• Have experience using tools like Notion, Lattice, or similar learning and performance platforms.
• Have experience partnering closely with People, Operations, or functional leaders to identify capability gaps and build solutions.
• Have experience in a healthcare, service-oriented, or frontline workforce environment.
• Are someone who enjoys bringing structure to ambiguity and building systems that scale.

Why You’ll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• $105,000 base salary annually
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Our Selection Process

Application → Initial interview → Skills/experience interview → Peer interviews → Values interview → Case study interview → References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. 

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at [email protected].