Account Manager

About Baselayer: 
With experience across far-ranging banks, Fortune 500 tech co’s, fintech unicorns 🦄, and AI experts, Baselayer is built by financial institutions, for financial institutions. Started in 2023 by experienced founders Jonathan Awad and Timothy Hyde, Baselayer has raised $20 Million and hit $2 Million in ARR faster than any other identity company in history. Today more than 2,000 Financial Institutions and Government Agency customers later, Baselayer is revolutionizing the way businesses approach fraud prevention and compliance. 🏆 

About You:
You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You’re not just doing it for the win - you’re doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make. 🚀

• You have 3-8 years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
• Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
• Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR. 
• Confidence working with C-level stakeholders and navigating ambiguity.
• Resilience and grit - you get things done.
• Proactive and curious self-starter who thrives in dynamic settings. 
• Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level. 
• Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Responsibilities:

• Be the ultimate relationship builder.
• Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
• Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
• Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
• Become an expert in customers' workflows and pain points - then work with internal teams to address them.
• Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
• Work directly to the CEO and collaborate with product and engineering on scaling customer operations 🤝

Benefits:

• Time off when you need it: Flexible PTO so you can recharge without red tape.
• In-person energy: We’re based in NYC and meet in the office 3–5 days a week - but flexible remote work is always on the table.
• Competitive compensation: We pay well and back it with equity - we want you to think and act like an owner.
• Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before.
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥

Salary Range:
$120k – $150k, Plus Commission | Equity: 0.05% – 0.25%