Punjabi Speaking Account Representative
Posted on 7/19/2023
INACTIVE
Shamrock Trading

501-1,000 employees

Parent company for transportation, finance, and technology brands.
Company Overview
Shamrock Trading Corporation, a diversified conglomerate in transportation, finance, and technology, is recognized for its strong company culture, prioritizing employee well-being with fully-paid healthcare, dental, and vision premiums, generous 401(k) contributions, and fitness amenities. Its rapid growth in the Kansas City metro area is testament to its competitive edge and industry leadership. The company's commitment to its employees, demonstrated through its consistent recognition as a "Best Place to Work," positions it as an attractive workplace.
Fintech

Company Stage

N/A

Total Funding

N/A

Founded

1986

Headquarters

Overland Park, Kansas

Growth & Insights
Headcount

6 month growth

4%

1 year growth

15%

2 year growth

56%
Locations
Overland Park, KS, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor's degree in business administration, finance or related field preferred; or equivalent relevant experience
  • Effective verbal, written and interpersonal communication skills
  • Problem-solving and conflict-resolution skills
  • Detail orientated with analytical and technical skills
  • Proficient in Microsoft Office and data entry
  • Demonstrated ability to meet deadlines
  • Experience in the financial industry a plus
  • Bilingual skills with fluency in Punjabi and English are a must (must be able to speak, read and write both languages)
Responsibilities
  • Provide exceptional customer service for financial clients
  • Regularly update account information to maintain customer records
  • Prepare product or service reports by collecting and analyzing customer information
  • Maintain financial accounts by processing customer adjustments
  • Provide daily funding and handle collections for assigned customers
  • Perform risk assessments and ensure that procedures are in place and followed to minimize risk
  • Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Answer product and service questions; suggest information about other products and services
  • Other duties as assigned