Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Manages a group of technical professionals (typically skilled exempt level employees) who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams.

Essential Functions

• Contributes to project reviews and approves detailed designs and cost estimates for projects.
• Sets priorities on daily operations, provides input to and administers cost center spending.
• Participates in long-range departmental planning.
• Recommends methodologies.
• Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements.
• Writes and conducts employee performance reviews, and provides ongoing performance feedback. Makes hiring recommendations. May get input from Sr. Manager/ Director in these areas.
• Prepares and maintains job descriptions for positions that report to him/her.
• Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
• Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts.
• Required to perform duties outside of normal work hours based on business needs.

Technical Qualifications:

• Varies by department. Department directors identify, document and communicate technical skill and knowledge requirements for each job in their department. Management and Leadership Qualifications:
• Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise.
• Ability to develop and implement processes to ensure compliance and quality.
• Ability to establish and maintain effective working relationships within and between departments.
• Strategic Management: Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team. Provides resources and implements systems to measure results.
• Team Development: Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration.
• Ethics: Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices.
• Customer Focus: Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met.
• Communication: Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively.

Typical Education

• Normally requires Bachelor’s Degree or equivalent work experience

Typical Range of Experience

• 5+ years of technical experience as a senior contributor.
• 3 to 5 years of supervisory or management experience in a similar technical environment.

Pay Range: $86,200 - $191,900 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

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First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.