Full-Time

Trainer – Safety

Confirmed live in the last 24 hours

X

X

1,001-5,000 employees

Consumer Software
Fintech
AI & Machine Learning
Entertainment

Compensation Overview

$90k - $115kAnnually

Mid, Senior

Austin, TX, USA + 1 more

More locations: Bastrop, TX, USA

Requires onsite presence; remote work is not considered.

Category
Customer Education & Training
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • 3+ years experience in developing and delivering training programs
  • Experience developing training in a variety of delivery modalities, including instructor-led and e-learning.
  • Familiarity and/or experience with program management processes, learning management systems, and instructional design tools
  • Ability to deliver technical content, and aptitude to learn new technical content.
  • A passion for teaching and an active user of X
  • Strong interpersonal and communication skills, with excellent storytelling skills
  • Independent and flexible
Responsibilities
  • Design, create and deliver interactive, effective and inclusive training experiences for our Trust & Safety content moderation and customer support operations. These experiences include instructor-led sessions, eLearning, videos, and documentation.
  • Plan, communicate, and measure training to continuously improve the effectiveness of training.
  • Manage training logistics and tools.
  • Track the progress of agents across training programs, ensuring they meet high quality standards before moving to production cases. Deliver remediation training where agents are not meeting standards.
  • Collect feedback, results, and performance data of trainees after sessions.
  • Contribute to reporting on training activities and analyze data to drive results and learning effectiveness.

Company Stage

Acquired

Total Funding

$739.4M

Headquarters

San Francisco, California

Founded

2006

Growth & Insights
Headcount

6 month growth

-11%

1 year growth

-26%

2 year growth

-78%
Simplify Jobs

Simplify's Take

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