Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Title: Trainer, Safety
Location: Bastrop, Texas
Base Salary Range: $90,000- $115,000

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Who We Are:

X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.

Who You Are

X is looking for a Trainer, Safety for our Safety team. This position can be based in Austin, TX and requires being onsite — remote work is not considered.

Responsibilities: 

• Design, create and deliver interactive, effective and inclusive training experiences for our Trust & Safety content moderation and customer support operations. These experiences include instructor-led sessions, eLearning, videos, and documentation. 

• Plan, communicate, and measure training to continuously improve the effectiveness of training.

• Manage training logistics and tools.

• Track the progress of agents across training programs, ensuring they meet high quality standards before moving to production cases. Deliver remediation training where agents are not meeting standards.

• Collect feedback, results, and performance data of trainees after sessions. 

• Contribute to reporting on training activities and analyze data to drive results and learning effectiveness.

Qualifications: 

• 3+ years experience in developing and delivering training programs

• Experience developing training in a variety of delivery modalities, including instructor-led and e-learning.

• Familiarity and/or experience with program management processes, learning management systems, and instructional design tools

• Ability to deliver technical content, and aptitude to learn new technical content.

• A passion for teaching and an active user of X

• Strong interpersonal and communication skills, with excellent storytelling skills 

• Independent and flexible