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Full-Time

Customer Support Specialist

Posted on 6/20/2024

Second Spectrum

Second Spectrum

201-500 employees

Sports analytics and augmented content provider

Data & Analytics
VR & AR
AI & Machine Learning
Consumer Goods

Junior

Manchester, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Advanced in English
  • 2+ years of experience in customer support, data delivery, or product operations roles
  • Experience working with external clients and partners
  • Experience working with APIs and/or Software Platforms
  • Strong organizational and communication skills with the ability to prioritize, manage, and execute simultaneous projects
  • Ability to collaborate cross-functionally with multiple teams across time zones
  • Able to work according to sports schedule, including holidays, evenings, and weekends
Responsibilities
  • Manage the support queue for inbound customer requests and escalate to the proper teams for timely responses
  • Be first-line support for user account-related requests
  • Troubleshoot API and software access issues, and gather information for escalating to engineering teams
  • Help maintain internal documentation for common support-related questions
  • Maintain customer distribution lists and communication playbooks for communicating outages and delivery-related communications
  • Communicate with game day operations staff for any game day-related issues or outages
  • Be part of an on-call rotation for after-hours and weekend support

At Second Spectrum, you will be at the forefront of sports technology, contributing to major innovations in how sports are played, broadcast, and experienced. The company leads in developing and applying machine learning and computer vision technologies in sports, directly impacting championship outcomes and enhancing fan engagement globally. This role offers a dynamic work environment where technical skills are honed, and creativity is encouraged, all while working alongside industry experts in a collaborative atmosphere.

Company Stage

M&A

Total Funding

$220.2M

Headquarters

Los Angeles, California

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

8%

2 year growth

8%