Job Description:

Role Summary/Purpose:

The AVP, Strategy & Model Governance is a multifunctional role with several key responsibilities.  The primary responsibility is to perform analytic deep dives and root cause analysis of ongoing monitoring performance, tools, and strategies.  The role will work closely with the Account Management Model Developers as well as the Credit Strategy Validation team to create remediation plans when models used in Credit strategies are not performing as expected. 

Additional responsibilities will include development of action plans and playbook to address Model issues and MRA’s.  Documentation of model development, model development testing and audit responsibilities to ensure proper model implementation in Advance Defense, SAS FM, RAMS, etc. This role will utilize advanced analytical tools to investigate strategy performance and to build new Fraud and Credit strategies. The AVP, Transaction Fraud Strategy and Model Governance role will report to the VP, Fraud Strategy & Analytics.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• As part of on-going model monitoring, perform deep dives and root cause analysis when models used in the Account Management fraud strategies have red segments to determine the impact on fraud strategies.

• Provide support for Model Swaps / Use and Performance in Strategies / Model and Tool Innovation / Model and Strategy Analytics

• Assess and evaluate potential new models and tools to determine their suitability, and subsequently onboard them into existing systems or workflows (Visa Compromise Score, VDA, MC Card Disruptor, Signifyd etc..)

• Create a comprehensive playbook and detailed action plans to effectively address any issues related to models and MRA’s

• Develop thorough and detailed documentation to support the strategy team’s model development process to ensure consistency, transparency, and alignment with organizational goals

• Assist in the development of robust fraud prevention strategies and conduct in-depth analytics to identify trends, risks, and vulnerabilities to enhance detection and mitigation efforts

• Oversee SAS Fraud Management data flows, application programming interfaces and XML

• Collaborate with IT on transactional fraud PRISM projects

• Work closely with implementation team to ensure that Transactional Fraud Strategic goals are met and remove obstacles to meeting those goals

• Perform model implementation validations and ensure strategies have the use of the best available tools and scores

• Manage projects that develop and implement new transactional fraud models to ensure that all stakeholders needs and expectations are met.  This includes the coordination of efforts among data providers, internal model developers, model risk management, outside vendors, and Fiserv to ensure projects are delivered timely and within budget. 

• Assist in authoring narratives for on-going model monitoring executive summaries explaining technical concepts in easily understood language.

• Provide assistance for large initiatives that cross multiple Account Management programs, such as new model or attribute implementations

• Support the ideation, analysis, evaluation and integration new data and scores into the strategy framework

• Support the creation processes & controls to ensure that data, analyses, strategies, and recommendations are accurate

• Assist in the development & maintenance of a framework to monitor, measure & report on strategies to management & the business

• Collaborate with 2nd / 3rd line to ensure strong governance, safety & soundness of strategies. Fully support regulatory requests, internal reviews, audits and business continuity planning

• Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives

• Partner with portfolio credit managers and client teams to launch new initiatives, communicate changes in a timely & effective manner, and ensure strategies are driving the desired P&L impacts

• Perform ad hoc analytics, validations, remediations as required

Qualifications/Requirements:

• Bachelor’s degree and 5+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor’s degree, 10+ years of experience building analytically derived strategies in Marketing, Risk or Collections in Financial services.

• 3+ years of experience working with statistical tools such as SAS, Python, Model Builder Decision Tree, Knowledge Seeker or others.

• Expert level proficiency with Excel

• Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues

Desired Characteristics:

• Experience operating as part of a cross functional team

• Experience analyzing large data sets to derive strategies, segmentations, actionable credit insights

• Ability to conduct advanced data extraction, data merging and data analysis using large datasets and complex algorithms

• Experience using advanced modeling & data mining techniques (e.g. decision trees) to develop/ optimize Credit strategies

• Understanding of credit models and their use in credit strategies

• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit)

• Familiarity with consumer and commercial lending products and practices

• Good communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers

• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Grade/Level: 11

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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