Full-Time

Sr. Customer Success Manager

Updated on 4/30/2024

HashiCorp

HashiCorp

1,001-5,000 employees

Provides multi-cloud infrastructure automation products


Senior, Expert

United Kingdom

Required Skills
Communications
Management
Salesforce
Requirements
  • 8+ years of TAM, CSM, or program management experience with focused technical aptitude
  • Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
  • Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
  • Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
  • Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
  • Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
  • Ability to discuss high-level technical concepts with non-technical stakeholders
  • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapts to change, and is comfortable with high levels of ambiguity
  • Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
  • Thrives by having regular interactions with customers and is proactive in their outreach
  • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
  • Able to be successful in a cross-functional, remote-first culture
  • Ability to travel to customers and internationally to HashiCorp events as needed
Responsibilities
  • Drive customer outcomes across Onboarding, consumption, and risk mitigation
  • Be accountable for the success of the customer journey as measured by customer product consumption, health, retention, and growth
  • Work in partnership with internal stakeholders to resolve identified risks and escalated issues in a timely manner
  • Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey
  • Create and upkeep account health score, notes, and calls to actions in Gainsight
  • Identify and build great customer success practices that will scale across a growing team

HashiCorp offers a suite of multi-cloud infrastructure automation products, including Terraform, Packer, Consul, Vault, Boundary, Nomad, Waypoint, and Vagrant, enabling organizations to provision, secure, connect, and run their business-critical applications in the cloud. These technologies support operational efficiency and security of cloud infrastructure for organizations of all sizes.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

9%

Benefits

Medical, dental & vision

Life & disability insurance

Flexible spending account (FSA)

Vacation and Other Leaves

401(k)

Family Expansion Benefit

Maternity and Parental Leave

Expanded Mental Health Support