Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

EasyPost

EasyPost

201-500 employees

Multi-carrier shipping API with tracking

Consumer Goods
Data & Analytics

Senior

Lehi, UT, USA

Required Skills
Zendesk
Salesforce
Requirements
  • Bachelor’s Degree
  • 5+ years of related experience in a customer facing role
  • Master’s degree and 3+ years of related experience
  • Equivalent related work experience
  • Demonstrated track record of decreasing churn and increasing revenue
  • Proven ability to work unsupervised or as a team member
  • Self-starter with initiative and drive
  • Previous experience in shipping and logistics a plus
  • Knowledge of Salesforce and Zendesk a plus
Responsibilities
  • Build and nurture long-term relationships with customers
  • Identify customer needs and growth plans
  • Escalate issues to internal stakeholders
  • Conduct regular check-ins with customers
  • Maintain customer data in CRM
  • Collect data from customers for improvement feedback

This company is a stellar workplace for those passionate about both technology and sustainability, focusing on simplifying eCommerce logistics through its advanced Shipping API. With features like multi-carrier access, real-time tracking, and environmentally conscious shipping options, it not only leads in technical advancements but also commits to reducing carbon footprints. Their emphasis on innovation in shipping technology and sustainable practices offers employees a dynamic environment that values both efficiency and ecological responsibility.

Company Stage

Series B

Total Funding

$107.1M

Headquarters

Lehi, Utah

Founded

2012

Growth & Insights
Headcount

6 month growth

13%

1 year growth

23%

2 year growth

50%

Benefits

Medical, dental, vision plans

Flexible time-off

Stock option opportunities

401(k) match

Cross-functional learning

Monthly virtual events