Full-Time
Practice Support Assistant
Diabetes and Endocrinology
Posted on 9/11/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
Kalamazoo, MI, USA
In Person
Category
 Medical, Clinical & Veterinary (1) |
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Required Skills
Infection Control
Requirements
- A high school diploma or general education degree (GED) and 3–6 months of related experience are required.
- Previous experience working with medical insurance is highly preferred.
- Keyboarding and computer skills, accurate filing, professional communication, customer service, and the ability to perform light clerical duties are required.
- Previous computer experience with hospital-based programs such as Medic, Misys, Tiger, or another practice management system is preferred.
- The ability to organize, alphabetize, file, and prioritize multiple tasks is required.
- Excellent math skills and the ability to use basic office equipment are required.
- The ability to maintain confidentiality of sensitive medical information is required.
- Excellent verbal and communication skills are required.
- The ability to maintain positive customer service and establish effective working relationships in a team environment is required.
- The role requires sustained computer work, hand-eye coordination, and the ability to walk, stand, stoop, bend, sit, and lift light objects.
- The ability to maintain confidentiality, complete required training, document activities accurately and promptly, follow hospital safety and infection control policies, and maintain a safe and clean environment is required.
Responsibilities
- Register patients and customers and confirm patient or guarantor demographic and insurance information.
- Complete all required fields in the practice management system.
- Determine patient copayments using an electronic insurance verification system and collect current and past-due payments.
- Enter charges and payments into the Misys/Tiger system or another practice management system.
- Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information according to service standards.
- Maintain patient medical records according to current required standards.
- Obtain patient authorization for transfers of private health information.
- Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
- Maintain a clean unit environment and report equipment malfunctions or problems to appropriate personnel.
- Maintain accountability for assigned special projects and perform other assignments directed by management.
- Maintain effective working relationships within the organization and treat patients, families, visitors, customers, and employees with kindness and respect.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
- Print physicians’ daily schedules.
- Run reports from the Misys/Tiger system, such as charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Perform duties assigned by the physician, practice manager, or office supervisor.
- Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
- Review demographic and insurance information for clinical patients, identify missing or inaccurate information, and communicate with office staff to ensure accurate registration.
Desired Qualifications
- Previous experience working with medical insurance.
- Previous computer experience with hospital-based programs such as Medic, Misys, Tiger, or another practice management system.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
Company Size
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