Senior Quality Manager

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

The Senior Quality Manager is a technical expert within the quality domain. This role drives the planning, delivery and execution of quality testing for large scale programs and manages all projects within a domain. Provides testing strategic oversight for a program or domain by introducing enhancements for testing execution & coverage. Manages and mentors the testing resources supporting the program or domain. Drives Testing Planning & Delivery Phases for a

program or domain for multiple projects, including program/releases by ensuring the necessary testing deliverables and tasks are completed on schedule within budget. This includes ability to understand and to promote automation, test case enhancements, performance and security testing, test data and test environment opportunities

Essential Job Functions

• Leads a program or all projects within a domain in a fast-paced, dynamic environment, which may include directing global sourcing resources as well as virtual teams. Projects are of a scope and complexity that usually impact multiple Lines of Business as well as functional areas, with executive sponsorship and in some cases a steering or advisory committee and may span several years.
• Executes on a clear direction and strategy for their domain and all QAS.
• Defines and manages testing in these areas: scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.
• Develops integrated testing plan; identifies and manages testing dependencies and critical paths; and tracks/reports testing milestones as well as status.
• Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off-boarding; and monitors/manages vendor performance as it relates to supporting testing.
• Drafts and submits testing budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting.
• Identifies tracks, escalates and resolves testing issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates testing risk with corrective/ mitigating actions.
• Tailors testing methods and metrics; adheres to project lifecycle & QAS standards & processes, performs testing assessments/retrospectives; coach/ mentor teams; and manages testing deliverable reviews and testing sign-offs.
• Leads testing communication plan and drives the testing planning, execution and reporting with team members; liaises with key stakeholders.
• Reviews all the test deliverables, ownership of the quality assurance process for testing, responsibility for the integration of testing into release management and change management within the ITIL/ ITSM process framework,
• Communicates accurate status/health information to delivery Project managers and Delivery managers including escalation along with risks & mitigations in summary level.
• Ensures quality milestones/reviews are done on timely manner and making sure that Key performance indicators and service level agreements are being met and enforced.

REQUIRED QUALIFICATIONS

Education/Experience:

• Bachelor’s Degree or equivalent work experience required.
• 7+ years of leadership experience,
• 3+ years of increasingly complex project related experience managing large scale testing programs/projects in operations or technology in the quality assurance space.

Managerial Skills:

• Knowledge and experience in the financial services industry a plus.
• Proven leader with established reputation for presenting and gaining support for ideas/solutions.
• Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Adjusts communications to audience.
• Demonstrated ability to partner executive leaders and influence others towards a common goal or objective.
• Assesses and coaches to strengths and developmental needs of project team members and direct reports. Shares knowledge, insights, and experiences to help others develop.
• Thinks, plans and executes on multiple levels.
• Demonstrates critical thinking, problem solving and conflict management skills; ability to “connect the dots”.
• Demonstrated ability to lead a team through significant change.
• Clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary.
• Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities.

Technical Skills:

• Knowledge and experience with standard project development/management methodologies and tools required with a focus in managing testing efforts.

• Experience with JIRA and Xray or any other test management tools
• Ability to influence and direct strategic QAS direction.
• Experience with the following methodologies TDD, ATDD, and Agile/Lean.
• Demonstrates a strong technical aptitude.
• Organized, self-disciplined, and leads others towards common outcomes.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $94,000 to $160,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/17/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].