Full-Time

Global Social Channel Governance Manager

Posted on 5/20/2024

Designit

Designit

1,001-5,000 employees

Provides experience innovation solutions for businesses

Consulting

Compensation Overview

$105k - $110kAnnually

Senior

Seattle, WA, USA

Required Skills
Communications
Management
Marketing
PowerPoint/Keynote/Slides
Requirements
  • Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients
  • 5+ years in a client-facing role at a marketing agency or large corporate enterprise
  • 2+ years as a primary stakeholder contact
  • Experience managing large-scale projects and collaborating with multiple groups simultaneously on planning, execution, and roll-out
  • Advanced organization and project management experience working across multiple workstreams
  • Clear and direct communication style, with the ability to translate complex processes into digestible and easy to follow documentation
  • Ability to break down ambiguous business problems and generate solutions in a deadline-driven environment
  • Ability to present to clients who are at the director level with a high degree of confidence and professionalism
  • Skilled in social media, social channel programming operations, project management, and marketing operations
  • Bachelor’s degree in business, marketing, management, or related field
  • Advanced experience using Sprinklr
  • Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook
Responsibilities
  • Effectively communicate with Global and Regional project teams and client stakeholders
  • Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation, and scale
  • Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
  • Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
  • Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
  • Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels, particularly as it relates to their creation, consolidation, or retirement
  • Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.
  • Attend and participate in key Microsoft stakeholder and vendor meetings as the global channel governance, Sprinklr, and programming SME
  • Proactively identify new projects and improvements, engage stakeholders, and push for consensus and meaningful collaboration
  • Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming, and the larger team
  • Deliver strategy and manage regular documentation updates and process improvements
  • Establish, demonstrate, and share best practices across the larger Cloud Marketing Team

Designit, a Wipro company, specializes in experience innovation, offering bespoke solutions for businesses through strategy, design, marketing, and technology. They drive positive change and build competitive advantage, delivering innovative solutions to complex client problems for companies such as BMW, Kraft-Heinz, and Microsoft, utilizing a combination of strategy, design, marketing, and technology.

Company Stage

M&A

Total Funding

N/A

Headquarters

København, Denmark

Founded

1991

Growth & Insights
Headcount

6 month growth

8%

1 year growth

25%

2 year growth

54%

Benefits

Health, vision, & dental insurance

FSAs

Discounts on pet insurance

PTO

Paid holidays

Remote work flexibility