Facebook pixel

Head of Fraud and Disputes
Confirmed live in the last 24 hours
Experience Level
  • Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC
  • Have 5+ years in online fraud risk or other adversarial problem areas, 10+ years of work experience overall
  • 5+ years of people management experience, ideally in Fintech and / or Risk
  • Be a strong analytical thinker - you are metrics-driven and results oriented
  • Be an excellent collaborator and communicator - you work effectively with all functions, including Eng, Support, Compliance, Product, and DS to drive outcomes
  • Be comfortable with decision making in a fast paced, ambiguous environment
  • Lead a group responsible for conducting fraud and disputes decision making, building risk know-how, and mitigating financial risk
  • Balance financial goals with user experience - minimize losses as well as friction
  • Partner cross-functionally to drive strategic projects to mitigate fraud and abuse, address product loopholes and improve our defenses
  • Optimize fraud processes, procedures and strategies to improve operational efficiency
  • Drive short- and long-term initiatives to enhance risk performance
  • Become an expert on Mercury's products, and Risk's program, policies, and tools

201-500 employees

Banking for startups
Company Overview
Mercury is on a mission to build a banking stack for startups. The company provides banking services and APIs for startups.
  • Health, dental, & vision
  • Custom equipment setup
  • 401(K) matching
  • 12+ weeks paid parental leave
  • Book budget
  • Wellness benefits
  • Grocery budget
  • Paid lunch
  • Personalized callsign
  • Unlimited vacation policy (with mandatory minimum)
Company Core Values
  • Think actively: Question processes. Give thoughtful responses. Find the best way instead of going by how it’s always been done.
  • Appreciate quality: Take pride in crafting a lasting product. Work with the best equipment. Invest in great things that improve your life.
  • Be super helpful: Go above and beyond to solve problems. Exercise empathy. Deliver magic to customers and coworkers.
  • Maximize efficiency: Minimize unnecessary meetings and management. Work together with others to get the job finished.
  • Act with humility: Treat everyone with respect. Leave egos at the door.
  • Focus on product: Ask yourself how the product can be better today than it was yesterday.