Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs’ and business owners’ financial lives. 

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Managing fraud is often described as a whac-a-mole game, i.e. a never ending stream of attacks that are popping up randomly, which you have to quickly smash. While reacting to attacks is a must, our goal is to take a different approach - we are looking for a proactive leader who will bring foresight and a strategic mindset to the way we manage all types of fraud risks and disputes at Mercury. The Head of Fraud & Disputes will lead a group of managers and specialists in order to drive risk-related business results, lead cross-functional and high impact projects to reduce losses as well as friction, and play a key role within the risk org. 

In this role, you will: 

• Lead a group responsible for conducting fraud and disputes decision making, building risk know-how, and mitigating financial risk.
• Balance financial goals with user experience - minimize losses as well as friction. 
• Partner cross-functionally to drive strategic projects to mitigate fraud and abuse, address product loopholes and improve our defenses. 
• Optimize fraud processes, procedures and strategies to improve operational  efficiency. 
• Drive short- and long-term initiatives to enhance risk performance.
• Become an expert on Mercury’s products, and Risk’s program, policies, and tools.  

You should: 

• Have 5+ years in online fraud risk or other adversarial problem areas, 10+ years of work experience overall. . 
• 5+ years of people management experience, ideally in Fintech and / or Risk. 
• Be a strong analytical thinker - you are metrics-driven and results oriented. 
• Be an excellent collaborator and communicator - you work effectively with all functions, including Eng, Support, Compliance, Product, and DS to drive outcomes.  
• Be comfortable with decision making in a fast paced, ambiguous environment. 

Our salary ranges are based on paying competitively for our size and industry, and all employees receive salary + equity + benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

The ranges shared are for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range for candidates in the New York City or San Francisco area is $195,000–$224,500.

The salary range for candidates in the US outside of the New York City / San Francisco area is $166,000–$191,000.

The salary range for candidates in Canada is $125,000–$143,500 CAD.

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