Full-Time

Technical Support Engineer

Posted on 5/16/2024

Pinecone

Pinecone

51-200 employees

Managed vector database for AI applications

Data & Analytics

Junior

New York, NY, USA

Required Skills
Microsoft Azure
Python
JavaScript
Communications
Java
AWS
Customer Service
Google Cloud Platform
Requirements
  • Bachelor’s degree in computer science or a related field
  • 1-3+ years of experience in a technical support or customer-facing technical role
  • Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)
  • Working knowledge of ML and AI
  • Experience with cloud providers (AWS, Azure, GCP)
  • Excellent written and verbal communication skills
  • Strong customer service and problem-solving skills
  • Ability to work independently in a fast-paced, team environment
  • Preference for experience working with specific integrations
Responsibilities
  • Provide technical support to customers, including troubleshooting complex technical issues
  • Manage and resolve customer inquiries in a timely and effective manner
  • Identify areas of improvement for customer experience
  • Ideate and implement strategies for improving and scaling support processes
  • Build tools and automation to optimize workflows
  • Enhance product literature by creating knowledge base articles and improving online documentation

Pinecone offers a fully managed vector database for high-performance AI applications, leveraging state-of-the-art vector search libraries and distributed infrastructure to provide reliable and efficient results at any scale. The product features advanced filtering capabilities and a developer-friendly interface, making it easily scalable and efficient for AI-powered applications.

Company Stage

Series B

Total Funding

$138M

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

45%

1 year growth

150%

2 year growth

373%