Account Management Senior Specialist
Updated on 12/6/2023

201-500 employees

Secure financial markets infrastructure and technology platform
Company Overview
Symphony stands out as a leading technology platform in the financial services sector, providing secure and compliant market infrastructure solutions to over half a million professionals from more than 1300 market participants globally. The company's competitive edge lies in its ability to standardize, automate, and innovate workflows, as well as its integration of omnichannel interactions across chat, voice, web, and meetings. Additionally, Symphony's commitment to enhancing client engagement and meeting regulatory requirements is evident in its connectivity to various communication platforms like WhatsApp, WeChat, SMS, LINE & Voice.
Data & Analytics

Company Stage

Series E

Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

New York, NY, USA
Experience Level
Desired Skills
Sales & Account Management
  • Bachelor’s degree
  • 5+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product
  • Technically competent in SaaS business models
  • Confident in ability to hit quota
  • Able to provide tangible examples of revenue derived from up-selling current client base
  • Demonstrated success of working with global Enterprise Customers and growing business
  • Proven examples of solutions sales abilities
  • Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
  • Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
  • Solid commercial and financial awareness with capable knowledge of complex negotiations process
  • A true passion for delivering a ʻbest-in-classʼ customer experience
  • Ensure client retention (develop loyalty and build long-term relationships by facilitating any further needs Symphony can provide them with)
  • Expand existing Accounts (Increasing penetration within an enterprise)
  • Up-sell premium services (Increasing package offering selected by enterprise) and, managing client relationships effectively
  • Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
  • Communicate new services, information, or changes relevant to the client
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
  • Forecast account management targets and align account forecasting metrics with new sales to meet company budget
  • Develop and continuously refine effective processes for account management department
Desired Qualifications
  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Fully stocked kitchen and catered or reimbursed lunches
  • Many other fun and exciting benefits and activities!