Full-Time
Business Support Associate
Deadline 8/28/26
Actalent
Engineering and sciences talent solutions
Compensation Overview
$42k - $46k/yr
Columbia, MD, USA
In Person
Associate's
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Customer Service
Requirements
- An associate degree with at least one year of customer service experience, or at least two years of applicable customer service experience.
- Ability to prioritize, organize, and solve problems to achieve expected deadlines.
- Ability to work in a team-oriented environment and give and receive feedback in real time.
- Excellent written and oral communication and interpersonal skills.
- Ability to build strong partnerships with internal customers locally and in corporate locations.
- Integrity and ability to maintain confidentiality while adhering to human resources and company policies.
- Ability to tackle complex issues and develop innovative, practical solutions.
- Action- and detail-oriented, with the ability to prioritize while handling multiple tasks.
Responsibilities
- Provide timely customer service and ongoing support to candidates, contract employees, clients, and internal partners through telephone, email, and in-person interactions.
- Assist with candidate onboarding by supporting pre-employment paperwork completion and coordinating distribution of personal protective equipment and other required assets.
- Assist with contractor training and certification requirements.
- Participate in office digital red zones to communicate onboarding status updates to stakeholders.
- Partner with centralized teams to support client and contractor onboarding and direct candidates or contractors to appropriate resources.
- Serve as the point of contact for contractor questions and facilitate communication with the center through ACT/OTD and Cases to resolve onboarding, payroll, and invoicing issues.
- Update contractor records through Cases for address changes, direct deposit changes, and related updates.
- Manage the processing and distribution of live paychecks.
- Manage contractor travel booking requests.
- Direct unemployment filing questions and workers' compensation inquiries to appropriate teams.
- Provide front-office customer service, including telephone and reception support.
- Partner with talent acquisition to support internal onboarding for field-office and on-premise hiring, including I-9 and onboarding paperwork completion and desk setup.
- Manage the internal payroll process in partnership with the supervisor.
- Distribute and collect assets for new internal hires, terminations, and consultants.
- Provide administrative support to internal and external employees and resolve process and technology issues.
- Serve as the primary liaison between field-office producers and corporate or center-based teams and identify opportunities to improve partnerships.
- Provide education and accountability to field-office and VOP producers regarding required processes and timely ESF and CRG submissions.
- Serve as the point of contact for real-estate communications, including office updates, moves, and installations, and support property management.
- Manage office purchasing and vendor management in partnership with BSS, including P-card reconciliation and copier and kitchen-appliance services.
- Order, maintain, and organize office supplies; manage mailings and shipments; and file and maintain office paperwork and the office directory.
Actalent is a workforce and services company specializing in engineering and sciences. It provides contract talent, direct placement, consulting, and project services across engineering, construction, clinical, laboratory, healthcare, and scientific work. Clients use its recruiting network and managed teams to add specialist capacity or deliver technical initiatives. Its model combines recruiters, account leaders, consultants, delivery teams, and subject-matter practices. Roles span recruiting and sales as well as engineering, life sciences, clinical research, laboratory work, and project management.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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