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Director Employee Relations, Amer Ombudsperson
Posted on 5/6/2022
Texas, USA • Georgia, USA • Indiana, USA
Experience Level
Desired Skills
  • Confidentiality
  • Executive presence and ability to have courageous conversations to address problems at highest levels within Salesforce to mitigate risk
  • Strong leader who is strategic and leads with values, empathy and inclusivity
  • Work in a highly collaborative empathetic manner with diverse groups across Salesforce
  • Excellent written and verbal communication skills to surface issues through formal resolution channels up and down the company. When an individual is unable or unwilling to surface a concern directly, the ombudsperson must be able to give voice to the concerns
  • Serve as an early warning system of new issues and a source of suggestions for systemic change to improve existing processes
  • Ability to evaluate issues and reframe them as learning opportunities; assist the company and individuals to focus on evaluating options and mutual interests
  • Facilitates informal resolution processes through different types of informal mediation
  • Combines critical thinking with solid operational execution and disciplined to details
  • Can build programs from the ground up including the correlating playbooks, presentation decks, FAQs
  • Analytic skills to discover trends, systemic problems, and organizational issues to high-level leaders and executives in a confidential manner
  • Refers individuals to appropriate formal Salesforce resources and methods to raise formal complaints
  • Strong interpersonal skills, builds relationships and has a sense of humor
  • Bachelor's or Master's degree in Human Resources, Business, Psychology
  • Minimum 10 years relevant work experience in Ombuds or Ombudsperson, Labor Relations or HR business partner
  • Track record of achieving results in ambiguous situations and under pressure
  • Effective working in highly matrixed organizations and in a constantly evolving work environment
  • Proficient in standard spreadsheet, presentation and collaboration tools
  • Presentation skills - ability to create clear and concise executive summary documents and presentations that highlight status & achievements, drive discussion, summarize project details and promote brand
  • Detail-oriented, process-driven and possess the ability to manage multiple competing priorities in a fast-paced environment. Ability to manage change management and employee adoption across teams / organizations. Performs well under pressure and can work independently and as a part of a team
  • Ability to work independently and with minimal supervision on multiple projects at one time

10,001+ employees

Customer relationship management (CRM) software
Company Overview
Salesforce's mission is to empower companies to connect with their customers in a whole new way. The company operates a CRM platform for businesses.
Company Values
  • Trust: Nothing is more important than trust.
  • Customer Success: When our customers succeed, we succeed.
  • Innovation: Innovation comes from everyone.
  • Equality: We all have a role to play.
  • Sustainability: We lead boldly to address the climate emergency.