Facilities Operations and Dock Manager

Description:
 

Job Description Summary:
 

The Facilities and Dock Operations Manager oversee daily operations of the facility’s loading dock, ensuring efficient, safe, and timely receipt and shipment of goods. The Facilities and Dock Operations Manager is responsible for the management and execution of daily incoming and outgoing mail operations, including USPS, FedEx, UPS, and internal mail. This role coordinates with vendors, internal departments, and dock staff to maintain organized workflows, enforce safety compliance, and support overall operational goals.

The Facilities and Dock Operations Manager will assist the Facilities department with on-going furniture planning/coordination, implementing office moves, add and changes, and projects. This individual will report to the Director of Facilities and will work with Assistant Director and Facilities’ Planners on a number of different projects at any given time.

The position processes requests, schedules, and oversees all onsite furniture service activity, onsite electric/voice & data cabling contractor services and may assist on approved renovation/reconfiguration projects.

Duties and Responsibilities:

Dock Operations Management

• Assist in managing daily dock operations, including scheduling and overseeing loading and unloading activities
• Coordinate with drivers and warehouse staff to ensure timely and accurate shipments
• Monitor and enforce safety protocols to maintain a secure working environment
• Support inventory management processes and assist with stock reconciliation
• Provide training and guidance to dock personnel on operational best practices
• Oversees the timely review and approval of timecards and Performance evaluations.
• Utilize logistics software to track shipments and generate performance reports

Facilities Operations Management

• Responsible for the coordination of all handyman services for all SMU campuses

• Point of contact for recycling bins and document destruction. 
• Will work all TDX work orders with real-time support for all SMU campuses.
• Responsible for managing and cataloging all SMU inventory.  All off-site storage is included in this scope.
• Perform additional duties as assigned.

Event Coordination and Setup Responsibilities

• Vendor & Resource Coordination: Communicate with internal departments and external vendors to ensure necessary resources (AV, catering, facilities, etc.) are in place.
• Timeline Management: Adhere to event setup schedules, ensuring venues are prepared in advance and returned to standard configuration afterward.
• Safety & Compliance: Ensure all event setups comply with university safety regulations, accessibility standards, and fire codes.

Staff Supervision & Coordination

• Assign daily tasks to dock associate and monitor progress.
• Train new dock employees in safe handling, equipment operation, and company procedures.
• Direct dock associate in the handling and sorting of all incoming and outgoing mail.

Safety & Compliance

• Enforce OSHA regulations, fire codes, and company safety standards.
• Conduct regular safety inspections and address hazards immediately.
• Oversee proper use of dock equipment (eg. pallet jacks and dock levelers.)

Communication & Coordination

• Serve as primary contact for vendors, delivery drivers, and internal departments regarding dock operations.
• Collaborate with facilities, and security teams to maintain workflow and safety.
• Report operational issues, delays, or damages to management.

Recordkeeping & Reporting

• Maintain logs of incoming/outgoing shipments.
• Track and report dock performance metrics.
• Assist with inventory counts and reconciliation.

Qualifications

• High school diploma or equivalent; additional logistics or supervisory training preferred.
• 3+ years’ experience in warehouse or dock operations, with at least 1 year in a lead/supervisory role.
• Effectively demonstrates leadership, organizational, and communication skills.
• 1+ years of operating in facilities.
• Demonstrates consistent knowledge and application of safety regulations, proper loading procedures, and accurate completion of shipping documentation.

Physical Requirements

• Ability to lift up to 50 lbs. regularly.
• Prolonged standing, walking, and manual handling.
• Ability to work in varying temperatures and conditions.

Employee Status:

Regular

Exemption Status:

United States of America (Exempt)

Time Type:

Full time

Job Shift:

Pay Range:

$80,000 to $85,000 annuallySamuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.