Full-Time

Agency Support Specialist

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Compensation Overview

$20.72 - $34.53Hourly

Junior, Mid

Madison, WI, USA

Job location is primarily in Madison, Wisconsin.

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Requires HS diploma; some college preferred
  • Typically 2-4 years administrative experience
  • Experience with MS Office suite, which include word processing, spreadsheets, databases, graphics and desktop publishing applications.
  • Strong organizational skills with the ability to multi-task
  • Must be able to maintain professionalism and a positive service attitude at all times
  • Handle sensitive information in a confidential manner
  • Excellent written and verbal communication skills
  • Strong grammar skills
  • Attention to detail
  • Problem solving and analytical
Responsibilities
  • Performs administrative support duties that require considerable experience, skill and knowledge of organization policies and practices
  • Researches and obtains information for complex reports and special assignments
  • Involved in issues of a confidential and sensitive nature
  • Prepares and composes correspondence, reports, presentations, etc.
  • Screens telephone calls and resolves inquiries
  • Screens and responds to e-mail inquiries
  • Schedules and maintains calendar of appointments, meetings and travel itineraries. Coordinates related arrangements
  • Screens calendar requests, gathering information from requester and presenting request to manager
  • May prepare and distribute meeting notes and action items, tracking completion of tasks
  • General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors
  • Coordinates department meetings and events
  • Other duties as assigned

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • First American's strategic acquisitions, such as Mother Lode Holding Company, enhance its market position and service offerings.
  • The company's focus on digital transformation, evidenced by the acquisition of Docutech, positions it well for future growth in the digital mortgage space.
  • Being recognized as a Fortune 100 Best Company to Work For highlights a positive work culture and strong employee satisfaction.

What critics are saying

  • The recent data breach allegations could damage First American's reputation and customer trust.
  • The highly competitive real estate and insurance markets require continuous innovation to maintain market share.

What makes First American unique

  • First American's comprehensive suite of services, from title insurance to real estate data solutions, offers a one-stop-shop for real estate transactions, unlike competitors who may specialize in only one area.
  • Their proprietary platform, myFirstAm®, provides seamless access to property information and transaction management, setting them apart in terms of technological integration.
  • The company's extensive database, covering 99% of U.S. housing stock, provides unparalleled data insights for real estate and mortgage decisions.

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Benefits

401k matching

Health, vision, dental insurance

Professional development