Aircraft Dispatcher

TITLE

Aircraft Dispatcher

JOB SUMMARY

This in-person position will be responsible for dispatching flight students in aircraft at the TWU Flight Center located at Denton Enterprise Airport. Responsibilities include the complete, accurate, and timely scheduling and dispatching of flight students, simulators, and aircraft to ensure the flight schedule is efficiently executed. The candidate must be able to communicate effectively with instructors, faculty, staff, and students. The dispatcher will assist the Flight Coordinator in training additional student workers in a dispatch position. Work is performed under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Flight Coordinator

Supervises:     May supervise student workers

ESSENTIAL DUTIES -May include, but not limited to the following:

• Conduct opening and closing shift procedures for TWU Flight Center.

• Assists with on-the-job training of additional student workers.

• Assist with managing and creating dispatch schedules.

• Accurately log and amend flight reservations for flight students.

• Check required pre-flight documentation.

• Coordinate and track simulator usage.

• Greet all students in a professional manner.

• Answer dispatch phones.

• Provide confidential communications to each student with flight account balances, as needed.

• Notify appropriate leadership and maintain accurate data entries in the event of an aircraft emergency.

• Prioritize dispatch duties in a manner that promotes smooth aircraft handovers while ensuring all required documents have been properly filed.

• Be able to pass security background and airport clearance checks.

ADDITIONAL DUTIES

• Serve as backup shuttle driver from Denton Municipal Airport to TWU Denton campus as needed.

• Performs other duties as requested.

EDUCATION

High school diploma or equivalent required. Some college course work preferred.

EXPERIENCE

Two or more years of experience, preferably in service-related industry. Any experience in aviation operations, particularly flight, is a plus. Basic understanding of the Doswell Aeronautical Sciences pilot licensing types and lesson requires preferred.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.  

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

The employee must be able to work evenings and some Saturdays. Employee must have own transportation to and from work location at Denton Enterprise Airport and must complete an online driver’s training and skills assessment.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Skilled at keeping detailed records.

• Skill in organization, prioritization, and time management.

• Ability to maintain a high level of attention to detail and accuracy.

• Ability to prioritize and be proactive.

• Ability to work with common record keeping software applications, MS Excel, Google Drive, etc.

• Ability to communicate with people sensitively, tactfully, diplomatically, and professionally at all times.

• Ability to multi-task.

• Ability to be flexible and deal with change.

• Ability to work under pressure with minimal supervision.

• Ability to follow written and verbal instructions.

• Ability to read, write, and speak the English language fluently.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp, handle, feel, or manipulate objects; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. May be required to sit for long periods of time.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. 

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

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Texas Woman’s University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic. 

All offers of employment will be contingent on the candidate’s ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman’s University deemed security-sensitive require background checks and verification of all academic credentials. 

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.

Salary: $20.00 Hourly