Account Manager I

Job Description

The Account Manager I is responsible for managing and selling Renaissance Learning’s products and services, with a focus on Practice and Instruction, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.  

The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team. You will operate are the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion. 

This position requires regular travel for customer engagements, conferences, and other revenue-generating activities.  

As an Account Manager I, you will: 

• Manage Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals. 

• Consultative Solution Sell: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. 

• Close Business: Consistently close business that has progressed past needs development and independently develops persuasive presentations to overcome late-stage deal obstacles to win customer confidence and support. 

• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes. 

• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace. 

• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner. 

Qualifications

For this role as an Account Manager I, you must have: 

Required Experience 

• 3+ years with prior experience in sales  

• Proficient in collaboration tools (e.g., Outlook, Slack, Microsoft Teams, etc.) 

• Familiarity with CRMs and other sales technology (e.g., Salesforce, MS Dynamics) 

• Knowledge of education customers, their organizational structures, and leadership personas 

• Excellent written and verbal communication skills, including presentation skills 

Preferred Experience & Qualifications 

• Experience in education sales  

• Demonstrated capacity for resourcefulness and creative problem-solving