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Full-Time

CRM Application Specialist

Posted on 7/5/2024

SugarCRM

SugarCRM

501-1,000 employees

CRM platform integrating sales, marketing, service

AI & Machine Learning
Data & Analytics

Compensation Overview

$75k - $95kAnnually

Mid, Senior

Remote in USA

Category
IT Project Management
System Administration
IT & Security
Required Skills
Agile
Communications
Requirements
  • 3+ years of experience in CRM
  • 3+ years of experience in consulting and/or relevant customer facing roles
  • Experience with solutions involving CRM, ERP, CPQ, Middleware, Marketing Automation, and other enterprise applications
  • Exceptional written and verbal communications skills
  • Experience in professional services engagements with Business Analysis and Project Management responsibility preferred
  • Experience facilitating requirements sessions with business users, IT and senior management
  • Experience working with global and offshore teams beneficial
  • Understanding of implementation methodology and practices – Agile, SCRUM, etc
  • Open to domestic travel (up to 30%)
  • Experience with Sugar products preferred
Responsibilities
  • Solving clients' business challenges by designing and implementing solutions
  • Becoming the trusted solution expert during implementation of Sugar products
  • Leading system configuration through design and technical configuration activities
  • Delivering extraordinary customer relationships and ensuring success of client projects
  • Coordinating projects and deliverables
  • Maintaining a deep understanding of CRM best practices
  • Representing Sugar Projects as an application expert
  • Training clients on how to use Sugar products
  • Working collaboratively with Sales, Customer Experience, Product, Engineering, and other team members

SugarCRM offers a CRM platform that integrates sales, marketing, and customer service, utilizing sales force automation, marketing automation, and customer service tools to enhance productivity and customer engagement.

Company Stage

Series A

Total Funding

$197.7M

Headquarters

San Francisco, California

Founded

2004

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

1%