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Full-Time

Service Desk Analyst

Confirmed live in the last 24 hours

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Cloud-based EMR solutions for healthcare providers

Enterprise Software
Healthcare

Compensation Overview

$48.2k - $60.2kAnnually

Junior, Mid

Remote in USA

Category
IT Support
IT & Security
Requirements
  • Bachelor's Degree (Preferred)
  • 2-4 years relevant work experience (Preferred)
  • Displays proficient level knowledge of the following: • Microsoft Windows operating systems • Microsoft Office • IT Service Management software • Allscripts Solutions and knowledge of Allscripts clients and processes • Familiarity with the healthcare industry in general • A+ & N+ Terminology • Active Directory • Software support experience demonstrating troubleshooting / analytical skills • VPN clients • Basic understanding of Windows Server and MS Exchange
Responsibilities
  • Acts as initial point of contact for user support calls to the IT Service Desk with the intention that all calls are logged correctly and promptly allocated appropriately within the IT team
  • Provides first-line technical support when handling calls in order to provide time-of-call resolution to less complex calls whenever possible
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out a prescribed program of system performance monitoring, measurement, management, and supports a proactive approach to meeting changing system demands
  • Assist in the maintenance of the Service Desk Knowledge Base
  • Works directly with clients on issues requiring overall product knowledge and overall understanding of the healthcare business
  • Works independently with clients, beginning to focus on critical level cases
  • Develops knowledge content
Altera Digital Health

Altera Digital Health

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Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health serves notable clients like the Royal Adelaide Hospital and South Western Sydney Primary Health Network, helping them achieve better patient outcomes and operational efficiency. The company operates on a software-as-a-service (SaaS) model, offering subscription-based access to their EMR system along with additional services like scanning and document management. Altera Health's goal is to support healthcare providers in modernizing their operations through digital transformation.

Company Stage

M&A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $9M seed funding round provides financial stability and resources for further innovation and expansion.
  • The development of Paragon Denali on Microsoft Azure promises to deliver advanced, cloud-native EHR capabilities, particularly benefiting smaller hospitals with limited resources.
  • Altera's top rankings in Black Book Research surveys for inpatient EHRs highlight its strong market position and customer satisfaction.

What critics are saying

  • The healthcare IT sector is highly competitive, and Altera must continuously innovate to maintain its market position.
  • Dependence on partnerships, such as with Microsoft Azure, could pose risks if these relationships were to change or dissolve.

What makes Altera Digital Health unique

  • Altera Digital Health's focus on cloud-native EMR solutions specifically designed for rural and community hospitals sets it apart from competitors who may not cater to these niche markets.
  • Their strategic partnership with Microsoft Azure enhances the scalability and reliability of their solutions, providing a competitive edge in the healthcare IT sector.
  • Altera's emphasis on offensive cybersecurity measures, such as vulnerability assessments and penetration testing, offers a proactive approach to data security that is crucial in the healthcare industry.