Full-Time

Service Desk Analyst

Posted on 9/3/2024

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Cloud-based EMR solutions for healthcare providers

Enterprise Software
Healthcare

Compensation Overview

$48.2k - $60.2kAnnually

Junior, Mid

Remote in USA

Category
IT Support
IT & Security
Requirements
  • Bachelor's Degree (Preferred)
  • 2-4 years relevant work experience (Preferred)
  • Displays proficient level knowledge of the following: • Microsoft Windows operating systems • Microsoft Office • IT Service Management software • Allscripts Solutions and knowledge of Allscripts clients and processes • Familiarity with the healthcare industry in general • A+ & N+ Terminology • Active Directory • Software support experience demonstrating troubleshooting / analytical skills • VPN clients • Basic understanding of Windows Server and MS Exchange
Responsibilities
  • Acts as initial point of contact for user support calls to the IT Service Desk with the intention that all calls are logged correctly and promptly allocated appropriately within the IT team
  • Provides first-line technical support when handling calls in order to provide time-of-call resolution to less complex calls whenever possible
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out a prescribed program of system performance monitoring, measurement, management, and supports a proactive approach to meeting changing system demands
  • Assist in the maintenance of the Service Desk Knowledge Base
  • Works directly with clients on issues requiring overall product knowledge and overall understanding of the healthcare business
  • Works independently with clients, beginning to focus on critical level cases
  • Develops knowledge content
Altera Digital Health

Altera Digital Health

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Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Maipú, Chile

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.
  • Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.
  • Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

What critics are saying

  • Generative AI adoption may increase competition, challenging Altera's market position.
  • Paymentus integration could expose Altera to financial technology risks.
  • Delays in Paragon Denali deployment may impact customer satisfaction.

What makes Altera Digital Health unique

  • Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.
  • Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.
  • Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

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Benefits

Remote Work Options

Flexible Work Hours

INACTIVE