Host Onboarding Specialist @ Turo

As the world’s largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

Our Host Onboarding team is expanding to keep up with the demand for cars in the Turo marketplace. We’re looking for a scrappy Host Onboarding Specialist to further accelerate our growth by growing our vehicle supply and fulfilling our mission to put the world’s billion+ cars to better use.

You’ll build our host community to broaden our selection of listings across the country. As an Host Onboarding Specialist, you’ll help us develop and test different channels and types of messaging to drive more vehicle supply.

Got it? Perfect, we like you already. Let’s talk about specifics.

What you will do

Own the entire onboarding process in a high-velocity environment
Educate new hosts on our platform and the benefits of car sharing
Provide additional support to hosts through ongoing education
Gather product/experience feedback and communicate findings to the relevant teams at Turo
We’re a small team in a dynamic startup environment; you may be called upon to support the Host Onboarding team in other capacities, such as supporting live events or partner meetings

Your profile

Experience and comfort with high call volume and multiple lines of communication
Customer success or customer onboarding experience in a fast paced environment
Excellent follow-through, attention to detail, and minimal need for supervision
Hyper organized: your Salesforce records will set the bar for everyone at the company
Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision
Strong desire to expand and acquire new skills
Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission
BA/BS degree or relevant equivalent qualification

#LI-FZ1

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.