Full-Time
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Updated on 9/10/2026
Michigan Institute of Urology
201-500 employees
Multisite urology practice offering robotic surgery
No salary listed
Grand Rapids, MI, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or equivalent is required.
- Two to three years of customer service experience is required.
- Skill in using computer programs and applications, including Microsoft Office, is required.
- Knowledge of healthcare systems operations and experience navigating electronic medical records are required.
- The ability to answer multiple incoming telephone calls is required.
- The ability to perform organizational and multitasking duties in stressful situations is required.
- The ability to work independently and manage multiple deadlines is required.
- The ability to comprehend established office routines and policies is required.
- The ability to keep financial records and perform mathematical tasks is required.
- Knowledge of medical terminology is required.
- The ability to navigate online health insurance portals to verify benefits is required.
- Adherence to Occupational Safety and Health Administration, Health Insurance Portability and Accountability Act, and Centers for Medicare & Medicaid Services compliance guidelines is required.
- Compliance with human resources confidentiality standards is required.
- Acts as a resource to patient services staff by providing guidance on complex issues and concerns.
- Participates in problem solving and identifies improvement opportunities.
- Welcomes and greets patients and visitors in person and by telephone.
- Registers new patients and updates existing patient demographics by collecting personal and financial information, including copayments and insurance cards.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and other patient information into patient charts.
- Generates daily batch transmittal reports.
- Facilitates patient flow by notifying providers or medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
- Schedules follow-up services and office visits, and may schedule surgery, diagnostic, and imaging services while ensuring required authorizations are obtained.
- Responds courteously to inquiries from patients, prospective patients, and visitors.
- Maintains adequate medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality and secures protected health information.
- Ensures proper handoff of responsibilities after completing tasks.
- Maintains established attendance and punctuality requirements for assigned shifts.
- Ensures medical records are accurate and complete.
- Supports billing by completing charge entries within 48 hours and documenting and billing all appropriate procedures.
- Performs other position-related duties as assigned.
- Experience in a medical office, specifically urology, is preferred.
- Basic knowledge and understanding of Current Procedural Terminology procedure coding and International Classification of Diseases, 10th Revision diagnostic coding is preferred.
- Some college work is preferred.
- Customer-oriented interpersonal skills and the ability to remain calm in difficult situations are preferred.
- Excellent verbal and written communication skills are preferred.
MIU provides comprehensive urology care across Michigan through a large network of clinics and more than 60 clinicians, including 14+ physicians in six subspecialties. It delivers services through its clinics and a Patient Portal that lets patients message physicians, view lab results and documents, and register for appointments, and it also performs robotic-assisted surgeries. The practice differentiates itself with its long history, statewide multi-location presence, broad range of urology subspecialties, and affiliation with Trinity Health Michigan and Corewell Health to improve access and care coordination. Its goal is to offer accessible, high-quality urological care to patients across Michigan.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Saint Clair Shores, Michigan
Founded
1991
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Simplify's Take
What believers are saying
- July 2026 IR Centers expansion adds capacity for BPH and pelvic venous procedures.
- MIU added Grand Rapids offices in 2026, expanding statewide reach beyond Southeast Michigan.
- May 2026 Corewell Troy appointment for Dr. Brian Seifman strengthens hospital visibility and referrals.
What critics are saying
- Care delivery depends on Solaris-backed consolidation, which can pressure autonomy by 2026.
- New outpatient IR and PET/CT investments raise utilization risk if referrals soften in 2026.
- Prostate and bladder trial activity ties MIU to sponsor pipelines; failures cut differentiation.
What makes Michigan Institute of Urology unique
- MIU runs 15 Southeast Michigan locations and 60 providers, giving dense local coverage.
- Solaris Health affiliation since 2022 gives MIU scale, capital access, and playbooks.
- MIU combines urology, research trials, and outpatient IR procedures under one platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
Health Savings Account/Flexible Spending Account
Paid Sick Leave
Paid Vacation
Paid Holidays
401(k) Retirement Plan
Company News
IR Centers and Michigan Institute of Urology are expanding their collaboration to a third outpatient interventional radiology lab in Southeast Michigan. The expansion adds capacity for minimally invasive therapies and welcomes board-certified interventional radiologist Jeremy Handel, who brings over two decades of experience. The program, building on existing operations in Troy, will offer image-guided procedures for conditions including benign prostatic hyperplasia, pelvic venous disorders, and musculoskeletal conditions. The expansion aims to reduce wait times and extend access to alternatives to traditional surgery. "Expansion in Michigan is a direct response to patient need and our shared belief that advanced, image-guided care belongs close to the communities it serves," said Dr Sandeep Bagla, chief executive officer of IR Centers. IR Centers operates in more than 30 markets across the US, partnering with specialty practices to deliver interventional radiology services in outpatient settings.
In November, Michiganurology expanded its men's and women's sexual wellness services by opening its specialty clinic, REDEEM.
The Michigan Institute of Urology is partnering with Prostate Centers USA and opening IR Centers at MIU, a dedicated outpatient medical center for interventional radiology procedures in Troy.
Solaris Health, which is backed by Lee Equity Partners, has acquired Michigan Institute of Urology, an advanced urology practice.