Full-Time
AVP Claims Technical Lead
Chubb
10,001+ employees
Global property & casualty insurer
No salary listed
London, UK + 1 more
More locations: Crawley, UK
Hybrid
Hybrid: at least 3 days in the office; 2 days from home.
 Engineering Management (1) |
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- Bachelor’s Degree in Computer Science, Engineering or an equivalent required.
- Proven track record of successfully delivering complex integration projects
- Experience in building products / platforms with 10 - 15 years of extensive working experience in delivering end to end solutions.
- 7+ years of experience in platform management, claims technology, or insurance technology
- 3+ years in a leadership or management role
- You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).
- You should also be driven by the desire to build great products, take ownership of solutions and code quality.
- Strong understanding of claims processing workflows and insurance industry standards
- Experience with API management, web services
- Familiarity with claims management systems, policy administration systems, and related insurance platforms
- Knowledge of data integration tools, middleware platforms, and cloud infrastructure
- Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous
- Experience with specific claims platforms (e.g., Guidewire ClaimCenter, Duck Creek Claims, etc.)
- Knowledge of emerging technologies in claims automation
- Experience working with large complex systems.
- Knowledge & Extensive Experience of Continuous Integration and Deployment tools
- Excellent interpersonal and relationship-building skills
- Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.
- Handles conflict effectively. Develops new skills quickly.
- Willing to accept new responsibilities. Takes initiative & accountability
- Hybrid working At least 3 days in the office and you can work 2 days from home.
- Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs
- Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements
- Serve as the primary subject matter expert on platform standards, protocols, and industry best practices
- Identify opportunities for platform innovation and competitive differentiation
- Oversee API integrations, connections, and data exchange protocols with external partners and internal systems
- Ensure platform architecture supports scalability, reliability, and security requirements
- Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy
- Manage technical documentation, integration guides, and API specifications
- Partner with internal business units including claims operations, IT, product, and sales teams
- Build and maintain relationships with external partners, vendors, and technology providers
- Present platform capabilities, roadmaps, and performance reports to senior leadership
- Gather requirements and prioritize feature development based on stakeholder needs
- Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction
- Lead incident management and resolution for platform-related issues
- Implement governance frameworks for data quality, security, and compliance
- Drive continuous improvement initiatives to enhance platform efficiency and user experience
- Oversee the onboarding process for new partners and integration implementations
- Develop and maintain partner enablement materials and training programs
- Provide technical guidance and support to partners during integration phases
- Manage partner communication regarding platform updates, maintenance, and enhancements
Chubb is the world’s largest publicly traded property and casualty insurer, offering a wide range of insurance products across 54 countries, including commercial and personal P&C, personal accident and supplemental health, reinsurance, and life insurance. It underwrites by assessing, pricing, and managing risk, and it pays claims fairly and promptly under policy terms. Its scale, broad product lines, global reach, and strong financial strength help it serve diverse clients and handle large or long-tail risks with confidence. Its goal is to help people and businesses manage risk through clear policy terms, reliable protection, and steady financial resilience.
Company Size
10,001+
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
1985
Simplify's Take
What believers are saying
- Seshadri Iyer's BCG tech expertise accelerates 85% process automation and digital premium targets.
- $20B government-backed maritime reinsurance partnership captures high-margin war risk insurance opportunity.
- Q1 2026 combined ratio of 84.0% validates 1.5 percentage point improvement trajectory.
What critics are saying
- 20% headcount reduction triggers talent exodus to competitors, degrading underwriting accuracy and claims processing.
- Strait of Hormuz conflict escalation overwhelms $20B reinsurance capacity, eroding capital reserves.
- Progressive's telematics-driven auto insurance captures 15% market share, forcing Chubb premium cuts.
What makes Chubb unique
- 3,500+ engineers deploying AI and LLMs across underwriting, claims, and risk assessment globally.
- 54-country operations with $170.7B investment portfolio absorbing catastrophic risk at scale.
- Chubb Studio's embedded insurance platform enabling personalized offerings through 150+ marina partnerships.
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Benefits
Performance Bonus
Company News
Chubb has announced an exclusive partnership with Safe Harbor Marinas, making it the preferred insurance provider for over 150 marinas, whilst appointing Ben McGregor and Alex Forman to senior leadership roles in its Overseas General commercial property and casualty operations. The Safe Harbor deal expands Chubb's recreational marine insurance distribution, whilst the leadership appointments aim to strengthen execution in international commercial lines. However, the insurer continues to face challenges from pricing pressure in large accounts, catastrophe costs and litigation expenses. Chubb's narrative projects $48.8 billion revenue and $11.8 billion earnings by 2029, requiring a 6.5% yearly revenue decline but a $1.5 billion earnings increase from current levels of $10.3 billion. Simply Wall St Community members estimate fair value between $290 and $668 per share.
Chubb CEO Evan Greenberg has released his annual 25-page shareholder letter, sharing observations on China, artificial intelligence and democracy alongside the company's record $10 billion in core operating income last year. On China, where Chubb is heavily invested, Greenberg praised the country's work ethic and innovation whilst distinguishing between its people and political system. Regarding AI, he expressed both optimism about its potential in medicine and science, and concern about humanity's readiness to wield such powerful technology. Greenberg also reflected on America's fragile democracy and his role as CEO. The letter, which takes three months and 15 drafts to complete, has built a following over his two decades leading the insurer, now valued at $126.5 billion.
Chubb has secured a $20 billion government-backed maritime reinsurance partnership with the International Development Finance Corporation to resume commercial shipping through the Strait of Hormuz. The world's largest publicly traded property and casualty insurer will lead the programme as conflict between the US, Israel and Iran has disrupted war risk insurance for vessels in the Gulf. The strait handles roughly 20% of global oil flows, making it critical infrastructure for energy markets. WTI crude has climbed from $57.97 per barrel in December 2025 to $64.51 in February 2026 amid the disruption. Chubb operates across 54 countries with a $170.7 billion investment portfolio and posted a record combined ratio of 81.2% in Q4 2025, positioning it to absorb catastrophic risk at scale.
Chubb Limited has appointed Seshadri Iyer as Executive Vice President for Operations, Technology and Digital Transformation, effective 6 April. He succeeds Julie Dillman, who is retiring after nearly a decade with the insurance company. Iyer joins from Boston Consulting Group, where he spent nearly 20 years, most recently serving as North America chair for BCG X, the firm's tech design and build unit. In his new role, he will oversee Chubb's global operations and technology whilst working with Chief Digital Business Officer Sean Ringsted to advance the company's digital transformation. Dillman, who joined Chubb in 2016, served as Digital Transformation Officer since 2022. CEO Evan Greenberg credited her with building the technology and operations organisation and laying a foundation for future evolution.
Chubb, the Zurich-based global insurer with a market capitalisation of $132.6 billion, is outperforming the financial sector. CB stock trades just 1.1% below its February high of $338.19, gaining 12.4% over three months whilst the Financial Select Sector SPDR ETF declined 1.3% in the same period. Over 52 weeks, Chubb shares have advanced 20.6% compared to the sector benchmark's 1.8% rise. The stock has maintained its position above both its 50-day and 200-day moving averages since November 2025. Chubb's fourth-quarter fiscal 2025 results showed net income rising 24.7% year-over-year to $3.2 billion, with adjusted earnings per share of $7.52 beating analyst estimates. Management projects first-quarter 2026 adjusted net investment income between $1.81 billion and $1.84 billion.