Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company’s mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

Reporting to the Technical Delivery Manager, the Associate Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments. Identifies, researches, and resolves technical problems.  Maintains documentation of client networks and systems.  Research to learn current concepts, best practices, and procedures aligned to technical expertise.  Works closely with senior level engineers to confirm procedures before implementing in client environments. Will be tightly integrated with the entire Managed Services team and be a contributing member to all solutions delivered by Managed Services and NOC Solutions.

What You’ll Do:

Participate in after-hours migrations, upgrades, troubleshooting, and on-call availability as needed to support client needs.

Stay current with OEM system updates and developments.

Maintain specialization roles as needed by Trace3.

Hardware Management:

• Assist in setting up, configuring, and maintaining hardware such as physical servers and storage devices.
• Troubleshoot hardware issues.

Virtualized Infrastructure Management:

• Deploy, configure, and maintain multiple Hypervisor environments
• Create and manage virtual machines (VMs) based on business requirements.

Infrastructure Support:

• Patching of virtual environments:
  • HPE SimpliVity
  • Dell OpenManage
  • VMware
  • Nutanix
• Perform routine maintenance and system optimizations.
• Participate in scheduling and planning for maintenance of virtualized environments.
• Interface with third party vendors as liaison between client and vendor for support on hardware and software.

Documentation and Reporting:

• Maintain accurate documentation
• Provide data to help generate reports to be shared with clients

Qualifications & Interests:

• Associate’s Degree or equivalent level of education/work experience
• Two years related experience in a technical position
• Holds current certification(s) to support area(s) of expertise
• Demonstrates initiative and independently researches resolutions to problems
• Actively pursues professional development opportunities
• Knowledge of Microsoft or VMware environments
• Demonstrated ability to achieve successful outcomes in handling critical issues and work with various clients and management levels
• Exceptional attention to detail and strong organizational skills
• Demonstrated ability to effectively communicate by phone or in person
• Demonstrated written communication skills

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.