Aviation Innovation Coordinator

Date Opened: Friday, September 19, 2025 12:00 AM

Close Date: Friday, October 10, 2025 12:00 AM

Department: Aviation Department

Function Administrative Support

Salary: $68,455.00 - $85,569.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Aviation Innovation Coordinator serves as a project coordinator, supporting the advancement of innovation and passenger experience project management at Charlotte Douglas International Airport (CLT). This role involves coordinating multiple projects and monitoring a variety of passenger-facing platforms such as the Airport’s website, mobile app, digital display content, public-address system, and chatbot. The role also supports implementation efforts tied to emerging technology like biometric entry/exit systems, passenger and bus flow monitoring tools, and other innovations that improve airport operations and customer service. The Innovation Coordinator ensures successful project execution through consistent stakeholder engagement and organized task management, while also serving as a liaison to gather feedback, benchmark industry standards, and develop recommendations. A foundational understanding of technical infrastructure and the ability to collaborate with IT teams and vendors is essential to ensure seamless implementation and functionality.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop, maintain, and monitor project plans, schedules, assigned budgets, and deliverables to ensure timely and successful project completion.
• Collaborate with internal and external stakeholders to gather requirements, facilitate communication, and document feedback for effective project execution.
• Ensure projects adhere to applicable frameworks, regulatory requirements, and best practices while managing risks and proposing timely solutions.
• Coordinate project activities across divisions, ensuring proper resource allocation and stakeholder alignment.
• Assist the Aviation Innovation Implementation team in training, coordinating, and carrying out new features, functions, and initiatives.
• Conduct research, analyze industry trends, and draft proposals to support continuous improvement and innovation initiatives.
• Facilitate project meetings, track action items, and ensure clear documentation and follow-ups to drive progress.
• Work closely with technology division teams on assigned related innovation contracts and/or projects including, without limitation, the content management system, terminal information centers and display screens, public announcement system, biometric system, security wait times, website and mobile application(s), in addition to other assigned new or existing innovations.
• Coordinate with internal technology teams and external vendors to support the installation and activation of passenger-facing hardware; ensure understanding of the underlying technical infrastructure and configuration requirements necessary for successful implementation and functionality.
• Assist the Aviation Innovation Implementation team in identifying and implementing new management processes, identifying and incorporating process efficiencies, validating accessibility, and completing detailed follow-up to ensure completion of deliverables and appropriate use of resources.
• Troubleshoot technical roadblocks in coordination with TechHelp and Aviation/City IT teams, including identifying gaps in infrastructure readiness, and escalate or resolve issues to ensure seamless deployment of innovation technologies.
• Conduct research, analyze industry trends, draft proposals, and create project outlines for possible innovation initiatives at CLT, incorporating user feedback and analytics to propose continuous improvements.
• Manage vendor relationships, contracts, and procurement processes to support project objectives and deliverables.
• Prepare project closeout documentation and support the transition of completed projects to operational teams for long-term sustainability.
• Track and report project performance using CLT's preferred project management tools to ensure accountability and transparency.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of: 
• Technical project execution, particularly with technology-driven and/or technology-integrated construction projects.
• Networking fundamentals and infrastructure concepts to effectively support coordination with IT teams.
• Agile and Waterfall methodologies and related project management practices.
• Americans with Disabilities Act (ADA) standards, benchmarking, and auditing processes to ensure compliance across CLT’s public-facing platforms.
• Procurement, contract management, and aviation operations.

Skill in: 
• Communicating technical requirements and serving as a liaison between project stakeholders and IT professionals.
• Supporting end-to-end device deployment, including hardware setup, vendor coordination, and troubleshooting technical challenges.
• Using analytics to inform decision-making and optimize project outcomes.
• Problem-solving, organization, and decision-making in a fast-paced environment.
• Preparing clear, concise written and verbal communications, including reporting project updates to diverse stakeholders.
• Using Microsoft Office Suite and adapting to emerging technologies and tools.
Ability to:
• Manage multiple projects simultaneously while working independently and collaboratively across teams.
• Develop trust and strong relationships with team members, vendors, and stakeholders through consistent and effective project delivery.
• Maintain strong attention to detail, flexibility, and situational awareness in high-traffic or public-facing environments.
• Maintain a process-oriented mindset to ensure alignment with project scope, timelines, and budget.
• Demonstrate initiative, creativity, and innovative thinking to adapt and problem-solve in a rapidly evolving environment.
• Work flexible hours, including early mornings or late evenings, to support project timelines and onsite meetings as needed.
 

MINIMUM QUALIFICATIONS:

-Bachelor's degree and one year of related work experience OR a Master's Degree.

PREFERRED QUALIFICATIONS:

-Bachelor's degree and three years of related experience or an equivalent combination of education and relevant work experience.

-Experience in the aviation industry.

-Certified Associate in Project Management (CAPM) preferred. 

WORKING CONDITIONS AND PHYSICAL DEMANDS:    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA and Other Requirements:
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.  

Physical Requirements:
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•    Adequate vision, hearing, and speech required

Sensory Requirements:
•    Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
•    Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
•    Comprehensive of written information in work related documents
•    Ability to hear, understand and distinguish speech
 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.