Family Office Client Services & Reporting @ Brown Brothers Harriman

Customer Experience & Support (1)

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman is currently recruiting a Family Office Client Services & Reporting - Addepar Specialist to join our Capital Partners team. In this role, you will be responsible for providing consolidated reporting to high-net-worth clients and family offices. You will be responsible for providing consolidated and custom reports in a timely and accurate manner. You will work directly with Relationship Managers and 3rd party advisors. You will handle all client inquiries and resolve issues related to reporting. To be successful, you will need expertise using Addepar, strong technical and interpersonal skills, and communication skills. Our ideal candidate is determined to tackle problems, can skillfully coordinate internal teams, and loves working directly with relationship teams.

Some of your key responsibilities include:

Working directly with the front office on client reporting.
Become a subject matter expert on Addepar to serve as the primary point of contact for escalation of all issues
Understanding client relationships and ownership structures which contribute to the accuracy of consolidated reporting.
Working closely with Front Office, end users (clients) to configure Addepar reporting and resolve issues.
Running monthly and quarterly reporting for high-net-worth clients, Family offices and Endowments and Foundations
Updating asset classification and security pricing in Addepar
Working with an internal performance team to reconcile accounts in Addepar
Report on internal and external private investments
Working with internal groups to integrate systems and workflows
Identifying trends and recommending process improvements to increase efficiency
Collaborate with various parts of the organization to resolve client issues
Work in complex data sets to identify and resolve data and calculation discrepancies.

Qualifications:

BS/BA degree with 1-2+ years of relevant work experience; Addepar experience is required
Advanced proficiency in Excel and PowerPoint, i.e. customizing charts and graphs, conducting multi-sheet analysis, linking data across workbooks, and using advanced formulas
Strong knowledge of performance and financial reporting
Strong knowledge of private investments (private equity, venture capital, private real estate) and being able to track and report on them
Ability to analyze monthly performance returns and market value changes to ensure accuracy.
Ability to identify, escalate, and resolve problems/issues.
Avid learner willing to develop subject matter expertise on new software.
Strong written and verbal communication skills
Excellent attention to detail, time management, and organizational skills
Ability to meet tight deadlines and work under pressure.
Proactive self-starter who is goal oriented
Working knowledge of performance analysis concepts
Experience with First Rate and Sungard AddVantage a plus
Strong work ethic and self-starter, able to effectively prioritize and adapt within a fast-paced business environment.

This role is based in our New York City location and is a hybrid role, with a minimum of three days per week in office.

Salary Range

$65k-$75k base salary + annual bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Family Office Client Services & Reporting

Addepar Specialist

Brown Brothers Harriman

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