Full-Time

Account Manager

Remote-US Based

Confirmed live in the last 24 hours

Togetherwork

Togetherwork

201-500 employees

Integrated software and financial solutions for communities

Enterprise Software
Fintech
Education

Compensation Overview

$50k - $90kAnnually

+ Commission

Junior, Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Data Analysis
Requirements
  • Bachelor’s degree or five years of experience in lieu of degree.
  • 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry.
  • Strong analytical skills with the ability to derive insights from data.
  • Exceptional time management and organizational skills.
  • Proven customer service excellence and communication abilities.
  • Experience in understanding market trends and anticipating changes.
  • Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations.
  • Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions.
  • Demonstrated success in meeting key performance indicators and consistently achieving targets.
  • Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively.
  • Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment.
  • Familiarity with ticket management software is a plus.
  • Exceptional written and verbal communication skills, with a high attention to detail and organization.
Responsibilities
  • Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
  • Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
  • Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

Togetherwork provides integrated software and financial solutions designed for community-based organizations such as associations, membership groups, studios, pet care services, educational programs, and camps. Their software-as-a-service (SaaS) platform includes management tools, communication features, and online systems that help these organizations streamline operations, improve efficiency, and strengthen community connections. Togetherwork's products simplify tasks like fee collection, payment processing, and financial management, allowing organizations to focus on their core missions. Unlike many competitors, Togetherwork specifically targets community-focused organizations, offering tailored solutions that enhance member engagement and financial control. The company's goal is to empower communities by providing the resources and support needed for collective growth and success.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Columbus, Ohio

Founded

2015

Growth & Insights
Headcount

6 month growth

53%

1 year growth

53%

2 year growth

53%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic investments from Park Square Capital and GI Partners provide significant financial backing, enabling accelerated growth and innovation.
  • Acquisitions like Dance Studio Owners Association and Acceptd LLC expand Togetherwork's market reach and service offerings, fostering a robust ecosystem.
  • The company's mission-driven approach to enhancing community connections and operational efficiency can lead to high employee satisfaction and a strong sense of purpose.

What critics are saying

  • The integration of multiple acquisitions poses challenges in maintaining a cohesive company culture and seamless technology integration.
  • Dependence on subscription and transaction fees makes Togetherwork vulnerable to economic downturns affecting community-based organizations.

What makes Togetherwork unique

  • Togetherwork offers a unique combination of integrated software and financial solutions specifically tailored for community-based organizations, unlike broader SaaS providers.
  • Their focus on diverse verticals such as pet care, youth programs, and dance studios allows them to cater to niche markets with specialized needs.
  • The company's recent strategic investments and acquisitions, such as Protech Associates and Acceptd LLC, enhance its comprehensive suite of tools, setting it apart from competitors.

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