National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.  May provide support in one or more areas (i.e., direct bill, agency bill, general accounting, accounts receivable, etc.).
• Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. 
• Utilizes working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries of a complex nature.
• May follow-up on complex delinquent accounts including communication with collection agencies and other entities.
• Requires inbound and outbound phone support.
• Reconcile payments/receipts with account information.
• Fosters and builds relationships with other departments and/or outside agencies to resolve problems, using both written and/or verbal communication.
• Prepares account analysis, reviewing the entire relationship across one or more billing systems.
• May gather data to compile reports and/or create ad hoc reports.
• Complies with appropriate regulations and/or company policies and guidelines.
• Provides guidance and assistance to lower-level positions, as well as serving as a back-up to others.
• Performs other duties as assigned.

Job Requirements

Education: Associate degree or equivalent experience preferred.

Field of Study: Business, Accounting or a related discipline preferred.

Experience: Generally 3 to 7 years of related experience.  Previous experience in the insurance industry preferred.

Company:

NIIC National Interstate Insurance Company

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role’s scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.