Senior Support Engineer
Posted on 1/10/2024
INACTIVE
Precisely

1,001-5,000 employees

Global leader in data integrity and enrichment
Company Overview
Precisely stands out as a global leader in data integrity, serving 12,000 customers across 100 countries, including 99 of the Fortune 100, showcasing its industry leadership and competitive advantage. The company's robust product suite, encompassing data integration, quality, governance, location intelligence, and enrichment, empowers businesses to make informed decisions, leading to improved outcomes. Furthermore, Precisely's commitment to research, as evidenced by its comprehensive survey on SAP automation with the Americas SAP User Group, demonstrates its dedication to technical innovation and staying at the forefront of digital transformation trends.
Data & Analytics

Company Stage

N/A

Total Funding

$8.5M

Founded

1968

Headquarters

Burlington, Massachusetts

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

32%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
TCP/IP
Kubernetes
Communications
SQL
Oracle
CategoriesNew
IT & Security
Requirements
  • Bachelor’s or master’s degree in computer science or related field
  • Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway
  • Excellent communication skills, strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills
  • Self-motivated and enthusiastic when working with difficult problems and tight deadlines
  • Understanding of database management systems and relational database design principles, tuning, SQL execution, and configuration
  • Understanding of networking design principles and protocols such as TCP/IP, HTTP/S, S/FTP, SMTP, AS2 and others
  • Strong debugging and problem-solving skills
  • Distributed computing experience including networked clustering, cloud services, and load balancing
  • Operating system (AIX, RHEL, Windows, RHOCP) knowledge and administration
  • Database systems (Oracle, Microsoft SQL Server, DB2, ODBC and JDBC protocols)
  • Experience with Docker, Kubernetes, OpenShift, or other virtualization technology
Responsibilities
  • Provide world class technical support over the phone, remote desktop connections and through case management system
  • Address and resolve issues quickly and effectively to ensure customer satisfaction
  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases
  • Understand the complexities of enterprise systems and determine the cause of an issue
  • Continuously learn new technology, tools, systems, and share knowledge within the team
  • Contribute to comprehensive internal and external Knowledge Base documentation for use by both customers and team members
  • Debug and provide recommended solutions and tools to address product issues and enhancements
  • Periodic weekend and late shifts for time zone coverage and on call support
Desired Qualifications
  • Master’s degree in computer science or related field
  • Experience with Sterling B2B Integrator or Sterling File Gateway
  • Experience with Docker, Kubernetes, OpenShift, or other virtualization technology