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Records Specialist
Posted on 4/14/2022
Minneapolis, MN, USA
Experience Level
  • Onboard with the Included Health team and engage in internal learning
  • Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
  • Collect records for our Office Visit cases
  • Immediately make an impact on our patients by collecting records for Office Visit cases
  • Get to know your team members - catch up over lunch, shadow, go to trivia…!
  • Continue to make an impact on patients by collecting records on Expert Opinion cases
  • Show proficiency in uploading records and working with copy services
  • Engage in learning trimming, bookmarking and indexing
  • Set personal short term and long term goals (>1 year and 2-3 years)
  • Demonstrate proficiency in trimming and indexing
  • Demonstrate creative strategies for collecting on difficult locations
  • Demonstrate your proficiency with collecting on both Expert Opinions and Office Visits within the agreed SLAs and at the target quality standard
  • Be a vocal and active contributor during team meetings; we want to hear your perspective!
  • Demonstrate an ability to skillfully and effectively work with team members across Patient Care, Engineering and Product
  • Excellent attention to detail
  • Ability to manage through influence (when lacking direct authority)
  • A sense of humor. We work hard. So we like to laugh a lot too
  • Comfort with Google Apps platform, Adobe Pro, and CRM systems a plus
  • Ability to troubleshoot basic technical issues
  • Experience with medical records or business to business collections a plus
  • College degree preferred (Experience in lieu of college degree will be considered)
  • Your primary objective is to obtain medical records from various provider locations
  • Communicate with medical offices, hospitals, laboratories, etc... in an effort to promptly obtain relevant records for the patient's case
  • Organize the collection of medical records in specific categories as they are received
  • Speak clearly, confidently and have a friendly phone demeanor while demonstrating persuasion in overcoming objections
  • Be extremely detail oriented, identifying missing records and imaging
  • Have great problem solving skills, identifying doctors and locations the patient has been to with minimal lead information
  • Be able to handle a fast-paced dynamic environment with competing priorities
  • Demonstrate good judgment to appropriately manage all scenarios
  • Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
  • Collaborate with peers within the Care, Medical, and Expert Engagement teams
Grand Rounds

501-1,000 employees

Personal care platform
Company mission
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way