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Patient Coordinator
Posted on 12/31/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Communications
Excel/Numbers/Sheets
Requirements
  • Minimum of 2 years of Call Center experience in an inbound and outbound capacity
  • Minimum of 2 years of sales experience
  • Background in medical or biological sciences preferred
  • Outgoing personality with excellent oral & presentation skills
  • Ability to think strategically as well as execute tactically
  • Emphasis on competitive analysis and team first attitude
  • Ability to relate and educate our technology to potential patients
  • Strong quantitative and MS Excel skills
  • Self-motivation, with the desire and capacity to work both independently and collaboratively
  • Must act with a sense of urgency
  • Excellent organizational and communication skills (written and verbal)
Responsibilities
  • Work with assigned Nurse Coordinator to maintain & support existing customers
  • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving
  • Maintain and support a service-oriented relationship with patients
  • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner
  • Help manage our business system tools (e.g. QlikView, Salesforce)
  • Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing
  • Performs other duties as assigned
  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
  • Must maintain a current status on Natera training requirements
Natera

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
Benefits
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Core Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA