Management Development Program

Program Overview:

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP.

Department Description:

Job Summary:

Are you ready to launch your career at the intersection of technology and business transformation? The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program.  We’re inviting curious, creative minds to help us reimagine how trust and agency services are delivered - globally, digitally, and always with the client at the center.

As a Digital Product Business Analyst (Junior), you’ll join a high-impact team driving change across the organization. You’ll learn from experienced mentors, work with cutting-edge low/no-code platforms, and help design solutions that make a real difference for our clients and colleagues.  This is your chance to help shape the future of financial services while building valuable skills for your career.

Primary Department Responsibilities:

Support Digital Product Development

• Collaborate with senior product owners and cross-functional teams to understand business needs and translate them into digital workflows and app features.
• Assist in documenting current and future-state business processes using visual tools and process modeling techniques.
• Help define and maintain a prioritized backlog of features and enhancements using tools like Jira or Appian Composer.
• Track and report on project progress, helping the team stay organized and focused.

Low/No-Code Solution Design

• Get hands-on with Appian Designer to build and test digital solutions – no deep coding required!
• Participate in testing and validation of new features to ensure our solutions deliver real value.
• Contribute ideas for process improvements and new digital features - your voice matters here.
• Take ownership of small projects or initiatives, with support from senior team members.

Collaborate and Grow

• Work side-by-side with business, operations, and technology teams to gather requirements and feedback.
• Help facilitate workshops and demos, showcasing your work and learning from others.
• Participate in training sessions and knowledge-sharing meetings to build your expertise in digital product development and financial services.
• Network with leaders across technology, business, and operations.

Client-Centric Mindset

• Advocate for end users by testing solutions and gathering feedback to ensure our products truly meet client needs.
• Support documentation and training materials to help colleagues adopt new digital tools.

Learn Risk, Compliance, and Vendor Management

• Develop your understanding of risk and regulatory standards and help keep our solutions safe and compliant.
• Support platform administration tasks like user onboarding and issue tracking.

Required Skills, Attributes, and Qualifications:

• Bachelor’s degree or equivalent experience in business, technology, or related field.
• Exposure to low/no-code platforms or interest in learning them.
• Strong communication and collaboration skills who enjoy working with diverse teams.
• Curiosity and a growth mindset: eager to learn and contribute in a fast-paced environment.

Preferred Experience/Knowledge

• Experience with business process modeling tools (e.g., Lucidchart, Visio).
• Familiarity with Agile delivery and tools like Jira or Confluence.
• Understanding financial services, trust operations, or capital markets.
• Certifications or coursework in business analysis, Agile, or low-code platforms.

Why Wilmington Trust?

• Be part of something big: Join a high-visibility transformation initiative that’s shaping the future of financial services.
• Learn and grow: Work with experienced mentors and cross-functional teams in a supportive, innovative environment.
• Make an impact: See your ideas come to life and help drive real change for clients and colleagues.
• Build your career: Gain hands-on experience in digital product development and process design - skills that will set you apart.

Ready to start your journey? Apply now and help us build the future.

Primary Program Responsibilities:

• Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department. Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback. Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager and Leadership Development Manager-MDP.
• Core Training - Participate in ten weeks of training throughout the one-year assignment to learn banking, basic financial skills, technical skills, and leadership/interpersonal skills. Develop a solid understanding of banking functions, processes, and operations.
• Group Projects - Participate in two group project assignments, working with a team of their peers to build relationships within their teams as well as with project sponsors, internal and external contacts, and senior management. Teams make a presentation to senior management at the conclusion of each project providing recommendations and potential project solutions.
• On-the-Job Training - The fundamental skills taught in core training are combined with On-the-Job training based on the incumbent's assignment. Job specific training teaches departmental policies, procedures, systems, and products. Upon completion of MDP, all incumbents attain basic skills necessary to become entry-level professionals and/or managers in their assigned department.
• Complete tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the Company be in compliance with laws and regulations that apply to the business line the position supports.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The Management Development Program is a non-rotational, one-year training program for recent college graduates where participants learn sales, accounting, project management and leadership skills depending upon their career track.  Various methods of training include classroom study, divisional orientations, and teamwork on group projects.  These fundamentals are coupled with on-the-job training to allow for immediate application in the area for which the participant has been hired.

Supervisory/ Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

• Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
• Outstanding academic credentials (GPA of 3.0 or better).
• Up to 1 years' work experience.
• Outstanding written and verbal communication skills.
• Demonstrated interpersonal skills.
• Demonstrated analytical skills.
• Demonstrated computer skills.
• Demonstrated presentation skills.
• Demonstrated leadership abilities.
• Work/internship experience.
• Work Visa Sponsorship not offered for this role

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.

Location

Wilmington, Delaware, United States of America