Technical Support Engineer
Posted on 7/19/2023
INACTIVE
Verkada

1,001-5,000 employees

Video & sensor-based security systems for enterprises
Company Overview
Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.
Data & Analytics
Hardware

Company Stage

Series D

Total Funding

$444.3M

Founded

2016

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

22%

2 year growth

102%
Locations
San Mateo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
TCP/IP
Python
Customer Service
Linux/Unix
Requirements
  • Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
  • Ability to communicate complex technical matters both orally and in writing
  • Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
  • Demonstrated problem-solving skills and attention to detail
  • Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
  • 1+ years professional or internship experience in a technical or IT role preferred
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Responsibilities
  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale
Desired Qualifications
  • Experience with electrical, Linux, APIs, Python or other coding languages is a plus