Full-Time
Technical Support Engineer
Posted on 10/24/2024
Appspace
201-500 employees
Workspace management and employee communication platform
Junior, Mid
Remote in USA
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
- Working knowledge of databases such as SQL or MY SQL
- Understanding of TCP/IP networking, DNS and proxies is a plus
- Proficiency in Microsoft Outlook & office suite
- Basic experience with graphic design and/or video editing suites not required, but a plus
- Excellent written and verbal communication
- Outgoing, helpful, and passionate about providing excellent customer service
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
- Bachelor’s degree or equivalent/related work experience (2-5 years)
- Working knowledge of JIRA and Salesforce preferred
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
- Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
- Escalate cases requiring advanced technical skill.
- Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
- Serve as the client’s subject matter expert for the Appspace platform and app.
- Identify operational issues via retrieval and evaluation of errors and logs.
- Problem solve and embrace technical curiosity to research issues when needed.
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools.
Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's goal is to help organizations improve their work environments and boost employee engagement.
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2002
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Growing demand for hybrid work solutions boosts Appspace's market potential.
- Integration with Microsoft Teams increases user adoption and customer retention.
- Focus on employee well-being aligns with market trends, enhancing Appspace's appeal.
What critics are saying
- Departure of key executive Jeff Cate may impact strategic direction.
- Over-reliance on Microsoft Teams could limit adaptability to other tools.
- Pressure from Accel-KKR investment may strain resources and affect service quality.
What makes Appspace unique
- Appspace integrates seamlessly with Microsoft Teams, enhancing workplace communication and productivity.
- The platform offers comprehensive workspace management, including desk reservations and visitor analytics.
- Appspace's subscription model ensures continuous innovation and a steady revenue stream.
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