Full-Time
Senior Customer Success Manager
Posted on 10/4/2025
Amount
51-200 employees
Automates digital lending applications and approvals
Compensation Overview
$123.8k - $165k/yr
Remote in USA
Remote
 Sales & Account Management (5) |
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- Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
- Leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
- Strategic thinking; Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
- Problem-solving skills; Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
- Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Innovative mindset; forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
- Passion for creating customer advocates and leveraging their success stories for business growth.
- Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
- Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
- Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
- Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
- Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
- Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
- Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
- Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.
Amount provides a SaaS platform for banks and credit unions to modernize digital account opening and loan origination for consumers and small businesses. The platform automates the application process with a fully digital experience and includes decisioning to speed and improve credit decisions. It enables financial institutions to launch new digital products in months, not years, by delivering an all-in-one solution as a service. Unlike traditional on-premise systems, Amount focuses on digital banking and lending workflows, offering a seamless end-to-end experience and built-in credit decisioning to help lenders act faster. The goal is to help financial institutions accelerate digital transformation, expand their digital offerings, and remain competitive with newer fintech players in the digital banking and lending space.
Company Size
51-200
Company Stage
Late Stage VC
Total Funding
$308M
Headquarters
Chicago, Illinois
Founded
2019
Simplify's Take
What believers are saying
- FIS acquisition integrates Amount into $3.1T asset base for cross-selling.
- AI/ML investments accelerate deployment to FIS's bank and credit union clients.
- POS lending bundles with FIS payments, gaining edge over standalone fintechs.
What critics are saying
- Integration fails, causing client churn to Temenos in 12-24 months.
- Key engineers depart due to FIS cultural clash in 6-12 months.
- Bundled FIS pricing drives defections to Blend Labs in 12-18 months.
What makes Amount unique
- Amount's cloud-native platform unifies account opening, lending, and decisioning for banks.
- Embedded AI simplifies digital experiences across lending, cards, and deposits.
- Processed 150M+ applications for institutions managing $3.1T assets.
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Benefits
Performance Bonus
Company Equity
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 4%2 year growth
↑ 2%FIS today announced it has completed its acquisition of Chicago-based Amount, a leading provider of unified digital banking origination and decisioning experiences for financial institutions of all types and sizes.
Fidelity National Information Services Inc. (FIS) has acquired Amount, a digital banking platform, to enhance its digital account-opening tools and expand its technology offerings. The acquisition will integrate Amount's cloud-native platform, streamlining onboarding for banks and credit unions, and is expected to solidify FIS's Banking Solutions segment. Despite a 14% drop in FIS shares over six months, the acquisition aims to boost FIS's digital capabilities and client portfolios.
Amount raised $81 million later that year in a funding round led by Goldman Sachs, and was valued at $1 billion the following year.
Amount, a service aiding traditional banks in the digital realm, has secured $81 million in funding from Goldman Sachs. The company, which emerged from the startup lending firm Avant in January, aims to bolster legacy fintech players against agile digital competitors. Amount's recent valuation stands at $681 million.
Check Out Its New Look and How Amount, Inc. is Helping Banks and Credit Unions Stay Ahead in a Changing World At Amount, Amount, Inc. is constantly evolving to meet the ever-changing needs of the financial industry.