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Full-Time

Customer Experience Representative

Advanced Services

Confirmed live in the last 24 hours

Robinhood

Robinhood

1,001-5,000 employees

Commission-free trading for stocks, crypto

Fintech

Compensation Overview

$27.2 - $33Hourly

+ Health Insurance + Lifestyle Benefits + Mental Health Support + Generous Time Off + Other Perks

Junior, Mid, Senior

Westlake, TX, USA + 3 more

Category
Customer Experience
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor's Degree from an accredited institution
  • FINRA Series 7 and 63 Licenses
  • 2+ years experience in a support/service role for a financial services company
  • Familiarity with financial services and the stock market
  • Experience handling and resolving Options related inquiries
  • Strong written and verbal communication skills
  • Attention to detail and strong analytical skills
  • Ability to act independently and be self-motivated
  • Strong sense of ownership and responsibility
  • Strong critical thinking and analytical skills
  • Passionate about efficiently helping customers
  • Mastery of complex financial topics such as Options & Margin
  • Active Series 4 or interest in obtaining a Series 4 and Series 3
Responsibilities
  • Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy
  • Influence customer satisfaction and increase customer loyalty through exceptional conversations via multiple channels
  • Communicate with customers using email, chat and phone channels
  • Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization
  • Creatively discover ways to improve productivity for the Customer Experience team
  • Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles for customer education
  • Display deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading
  • Master Robinhood's policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions

Robinhood is at the forefront of democratizing financial services, providing accessible, commission-free trading through a user-friendly app. This company leads in integrating traditional financial instruments with burgeoning digital markets, including cryptocurrencies and NFTs. The supportive work environment fosters innovation and a customer-focused approach, making it an exceptional place for employees who are passionate about making a positive impact in finance and technology.

Company Stage

IPO

Total Funding

$7.4B

Headquarters

West Menlo Park, California

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

-18%

Benefits

Well-being - Premium medical, dental, and vision insurance

Family & home life - Parental leave, personal prosperity benefits

Comfort & care - Flexible work from home / office balance, health & wellness stipend

Office life - Catered meals and fully stocked kitchen, commuter benefits

Growth - Education and training, community events, career mentorships