Full-Time
IT Support Technician 5
Axon
5,001-10,000 employees
Public safety hardware and SaaS solutions
Compensation Overview
$33.10 - $50.96/hr
Boston, MA, USA
In Person
Five days on-site per week, Monday through Friday.
 IT & Security (1) |
|---|
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- At least 5 years of IT support or end-user computing experience.
- Strong technical and analytical troubleshooting skills across endpoints, networking, and infrastructure.
- Proficiency with ServiceNow, Okta, Slack, Zoom, Google Workspace, Tanium, JAMF, Intune, and Autopilot.
- Demonstrated ownership of high-complexity tickets and escalations, including incident command, root-cause-analysis documentation, and clean handoffs to Engineering.
- Hands-on audiovisual skills with conference room systems and video conferencing platforms.
- Experience pre-flighting technology for meetings and events, supporting executive and VIP users, and coordinating with vendors on procurement and site operations.
- Handle the highest-complexity tickets alongside L3 and L4 and maintain overall queue health by monitoring aging, stale, and unassigned tickets and assigning or reassigning work by complexity and workload.
- Ensure every ticket is owned and drive queue hygiene through priority alignment, category accuracy, and closure quality.
- Surface queue trends to the manager, including volume spikes, service-level-agreement risk, and recurring issue types.
- Serve as the final support-level escalation point and manage formal handoffs to Engineering with full context documented.
- Act as incident commander for significant endpoint or infrastructure incidents by managing the timeline, stakeholder communication, post-incident review, root-cause analysis, and follow-on remediation.
- Manage the executive IT relationship as the single point of contact for C-suite executive assistants and Chiefs of Staff.
- Run proactive device health checks and zero-downtime refresh cycles for VIP users.
- Pre-flight audiovisual and technology setups for board meetings, all-hands meetings, quarterly business reviews, and monthly business reviews while maintaining confidentiality of executive workflows and data.
- Manage day-to-day IT operations for the site and anchor a regional pod.
- Act as the technical escalation point and work assigner for pod contractors.
- Serve as the designated backup for site operations and pod leadership when the IT manager is absent.
- Handle regional vendor transactions, quotes, budget input, and asset and lifecycle decisions.
- Assist with regional mergers-and-acquisitions integration and end-to-end new-hire onboarding for the site.
- Manage onboarding and offboarding, partner with HR, IT Engineering, and Security, and track service-level-agreement and completion compliance.
- Define and maintain the team’s quality bar and champion documentation quality across internal runbooks, escalation playbooks, and incident-response documentation.
- Participate in hiring loops and technical interviews and propose tooling and workflow improvements.
- Provide structured mentorship to L3 and L4 support staff.
- Drive problems to resolution independently and act as a dependable teammate across all sites.
Axon is a global public safety technology leader that provides hardware and software tools for law enforcement and security professionals. Its product lineup includes smart weapons (TASER devices), body-worn cameras, and in-car video systems, complemented by cloud-based software for evidence management and real-time situational awareness. The hardware devices collect data such as video, audio, and sensor information, which is stored and organized in Axon’s SaaS platform. Agencies access and analyze this data through subscriptions, creating recurring revenue alongside hardware sales. Axon differentiates itself through an integrated ecosystem that combines rugged hardware with scalable cloud software and analytics, ongoing training, and support. Its primary goal is to improve safety, accountability, and operational efficiency for public safety organizations while driving sustainable growth.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Scottsdale, Arizona
Founded
1993
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $904 million, up 35%, with guidance raised to 32%-34%.
- Software and services revenue hit $398 million, while ARR rose 39% to $1.6 billion.
- Dallas added $10.3 million in June 2026 for Dedrone counter-drone systems before the World Cup.
What critics are saying
- Axon faces privacy backlash from ALPR surveillance, with Brevard demanding public input July 2026.
- Scottsdale lawsuits over Axon's $1.3 billion headquarters threaten delays, costs, and political capital.
- Margins stay vulnerable as Q3 2026 faces higher memory and component costs without tariff refunds.
What makes Axon unique
- Axon bundles TASERs, bodycams, evidence software, and AI into one platform.
- Axon Outpost and Lightpost challenge Flock with fixed ALPR and Fusus integration.
- Dedrone expanded Axon into counter-drone security, crossing $100 million quarterly revenue in August 2026.
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Benefits
Medical, Dental, Vision
Fitness Programs
Mental Health
Pre-Tax Savings (401k, HSA, FSA)
Annual Bonuses
Stocks
Remote Work
Paid Time Off
Parental Leave
Room to Grow
Leadership Development Program
Learning and Development
Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 20%Axon Enterprise shares rebounded 9.3% on Friday following a 14.3% drop the previous day, with investors reassessing the company's second-quarter 2026 results. The initial sell-off came despite strong performance — revenue rose 35% year-over-year to $904 million, marking the tenth consecutive quarter of growth above 30%. The market's concern centred on compressed gross margins in the software and services segment, driven by rising memory costs and a higher mix of counter-drone hardware sales. Axon's Dedrone division surpassed $100 million in quarterly revenue, contributing to a 123% jump in Platform Solutions revenue. Management raised full-year revenue growth guidance to 32%–34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%. The company expects near-term margin pressure from component costs and hardware scaling, with software revenue anticipated to follow hardware deployments. The third-quarter results will prove whether this margin squeeze represents temporary growing pains or a more persistent challenge.
Axon Enterprise and Chewy represent contrasting investment opportunities: rapid innovation versus predictable recurring revenue. Axon provides Taser devices, body cameras, and cloud-based software for law enforcement, expanding into fire, EMS, and commercial security markets. In FY 2025, Axon's revenue reached nearly $2.8 billion, up roughly a third year-over-year. Net income was nearly $125 million, down from $377 million in 2024, yielding a 5% net margin. The debt-to-equity ratio stands at roughly 0.6x. Chewy dominates digital pet supply through its Autoship subscription programme. FY 2025 revenue hit $12.6 billion, up 6% year-over-year. Net income reached $222.8 million, producing a 2% net margin. Chewy recently acquired Modern Animal and opened Chewy Vet Care clinics to deepen customer relationships.
Wall Street closed lower on Thursday as investors awaited a permanent settlement of Middle East geopolitical conflicts and digested soft earnings from major companies. The Dow Jones Industrial Average fell 0.9%, or 464 points, to close at 53,885.10, ending a five-day winning streak. The tech-heavy Nasdaq Composite slipped 0.1% to finish at 26,363.44, whilst the S&P 500 declined 0.2% to 7,709.96. Geopolitical tensions heightened after an Iranian parliamentary committee reviewed a bill to bar US and Israeli ships from passing through the Strait of Hormuz. This development pushed crude oil prices higher, with West Texas Intermediate futures settling up 2.8% at $77.29 per barrel. Disappointing earnings weighed on sentiment. Axon Enterprise reported quarterly adjusted earnings of $1.88 per share, missing estimates, whilst Honeywell Aerospace's adjusted earnings of $1.87 per share fell short of the $2.07 consensus estimate.
Axon Enterprise reported second-quarter revenue of $904 million, up 35% year-over-year, marking its tenth consecutive quarter of revenue growth above 30%. The company raised its full-year revenue growth outlook to 32%–34%, from a previous 30%–32%, while maintaining its adjusted EBITDA margin target of approximately 25.5%. Software and services revenue increased 36% to $398 million, with annual recurring revenue growing 39% to $1.6 billion. Net revenue retention reached 126%. Newer offerings including AI Era Plan, Records, Fusus and Axon 911 collectively grew roughly 70%, whilst the AI Era Plan alone grew nearly 700%. Axon's Dedrone business surpassed $100 million in quarterly revenue, contributing to a 123% increase in platform solutions revenue. The company noted potential opportunities in a $1.5 billion DHS counter-drone programme, though it hasn't estimated its likely share.
Axon reported Q2 2026 revenue of $904 million, up 35% year over year, marking its tenth consecutive quarter of growth exceeding 30%. The public safety technology company's annual recurring revenue grew 39% to $1.6 billion, with net revenue retention reaching 126%. Software and Services revenue increased 36% to $398 million, whilst Connected Devices revenue rose 35% to $507 million. Platform Solutions revenue surged 123% to $150 million, with Dedrone revenue surpassing $100 million. Future contracted bookings grew 41% year over year to $15.1 billion. Notable wins included two nine-figure agreements with major US cities and the largest individual TASER order in company history. Axon reported net income of $29 million and adjusted EBITDA of $242 million. The company raised its full-year revenue growth outlook to 32-34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%.