Game Events and Services @ Major League Baseball (MLB)

INACTIVE

Full-Time

Game Events and Services

Major League Baseball (MLB)

10,001+ employees

Professional baseball league with global outreach and digital platforms.

Consumer Goods

Junior, Mid, Senior

Dorchester, Boston, MA, USA

Required Skills

Communications

Customer Service

Requirements

Previous experience in customer service with a fasts-paced, unstructured and frequently changing environment
Remain professional
Robust verbal and written communication skills
Ability to work nights, weekends, and holidays throughout baseball and concert season as needed

Responsibilities

Ability to conduct ballpark tours for clients by exhibiting a thorough knowledge of Fenway Park and the Boston Red Sox
Ability to host various groups/packages on a game-by-game basis while exhibiting the highest level of professionalism
Manage the distribution of digital tickets, customized passes, gift bags, ballpark waivers, etc. as needed
Keep a thorough inventory of required materials for game day packages by working with the Red Sox Team Store
Contribute to and attain individual and department goals
Further develop relationships with existing accounts

POSITION OVERVIEW:

The Game Events and Services Day of Game Staff responsible for handling the game day hosting duties of suites and hospitality packages for the Premium Sales, Group Sales, and Special Events Services staff. This staff ensures all clients receive a high-end experience at the ballpark and that they enjoy their time from start to finish at Fenway Park!

RESPONSIBILITIES:

Ability to conduct ballpark tours for clients by exhibiting a thorough knowledge of Fenway Park and the Boston Red Sox
Ability to host various groups/packages on a game-by-game basis while exhibiting the highest level of professionalism
Manage the distribution of digital tickets, customized passes, gift bags, ballpark waivers, etc. as needed
Keep a thorough inventory of required materials for game day packages by working with the Red Sox Team Store
Contribute to and attain individual and department goals
Further develop relationships with existing accounts

CHARACTERISITICS / QUALIFICATIONS:

Previous experience in customer service with a fasts-paced, unstructured and frequently changing environment
Remain professional
Robust verbal and written communication skills
Ability to work nights, weekends, and holidays throughout baseball and concert season as needed.

In addition to joining our team, employees have the opportunity to join Employee Resources Groups here at Fenway Park. Employee Resource Groups (ERGs) are groups of employees of shared identities or characteristics. The groups are designed to increase employee engagement for their members and build connections across the organization to represent the group’s voice in business-related decisions including but not limited to employee perks and benefits, policy development and implementation, and heritage month celebrations.

Employee Resource Groups (ERGs) at the Boston Red Sox and FSM are voluntary, employee-led, identity or experience-based groups that help build our community, provide support, voice concerns, contribute to the personal and professional development of all employees, and cultivate an inclusive and affirming community that promotes belonging for every employee.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

Major League Baseball (MLB)

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Major League Baseball (MLB) stands out as a leading sports organization with a rich history and a strong commitment to community impact and social responsibility. It has demonstrated a competitive edge through its successful expansion of global reach, record levels of competitive balance, and the utilization of digital platforms like MLB.TV and MLB Network to engage fans worldwide. The company's ability to consistently deliver high-quality content and experiences, as evidenced by record-breaking games and viewing minutes, makes it an exciting and dynamic place to work.

Company Stage

N/A

Total Funding

$102M

Headquarters

New York, New York

Founded

2000

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 14%

2 year growth

↑ 22%

INACTIVE