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Customer Support Analyst
Confirmed live in the last 24 hours
Salt Lake City, UT, USA
Experience Level
Desired Skills
  • Fluent in English with strong written and verbal communication skills
  • Highly organized with strong attention to detail as our work is subject to many legal regulations
  • Care deeply, genuinely, and passionately about client services
  • Excited to take on new challenges
  • Responsive and able to complete tasks in a timely manner
  • Ability to articulate technical and complex concepts in a clear and concise manner
  • Ability to balance multiple active projects with competing priorities
  • Exhibit diplomacy, tact, and poise when communicating with clients or customers
  • Driven to help and solve problems
  • Provide timely and accurate front-line support for all customers that your support segment services
  • Proactively follow-up with your clients and stay actively engaged from the day a case is opened
  • Engage with clients real-time via phone or zoom
  • Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
  • Become an expert in our security and escalation practices
  • Train your clients based on the understanding you have acquired while working with them
Desired Qualifications
  • Experience in a fast paced, client facing environment is a plus!
  • Experience learning new technologies, platforms, and systems is a plus!

1,001-5,000 employees

Cap-table management platform
Company Overview
Carta is on a mission to create more owners. With over 23,000 companies, more than one million investors, law firms, and employees on their platform, and a commitment to transparency and equality in equity—they're breaking the mold of how capital markets operate.
  • Free lunch and snacks
  • Equity
  • Employee liquidity every 12-18 months
Company Core Values
  • Carta is run like a Professional Sports Team
  • Show up on time everyday
  • We are Software People
  • Create Leverage, Not Efficiency
  • Learn vs Execute
  • Competition Is for Losers