Host – Flower & Wolf

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Host. The Host plays a key role in delivering exceptional first impressions by providing a warm welcome and seamless seating experience for all guests. This role is responsible for managing reservations, coordinating guest flow within the restaurant, and supporting the Food & Beverage team to ensure a smooth and memorable dining experience.

Key Responsibilities

Guest Arrival & Experience

• Consistently provide professional, friendly, and engaging service to all guests.
• Greet guests upon arrival with a warm and personalized approach.
• Manage guest seating efficiently while maintaining a balanced flow of service.
• Anticipate guest needs and provide accurate wait time estimates when required.
• Handle guest inquiries and concerns in a courteous and professional manner.

Reservations & Seating Management

• Utilize and manage the OpenTable reservation system to coordinate bookings and walk-ins.
• Maintain an organized reservation book and seating plan throughout service.
• Communicate effectively with Servers and Culinary team regarding table status and guest flow.
• Monitor dining room activity to optimize seating efficiency and guest satisfaction.

Food & Beverage Knowledge & Support

• Maintain full knowledge of all menu items, including ingredients, preparation methods, and garnishes.
• Maintain awareness of beverage offerings, promotions, and daily features.
• Assist service team with expediting food and beverage items as needed.

Operational Excellence

• Maintain cleanliness and organization of the host stand, entrance, and restaurant areas.
• Complete opening, closing, and side duties in accordance with established standards.
• Follow all outlet policies, procedures, and service standards.
• Contribute to an organized, welcoming, and professional dining environment.

Team Collaboration

• Work closely with team to support smooth daily operations.
• Communicate clearly and effectively with team members during service.
• Foster a positive and professional team environment.
• Participate in training sessions and continuous improvement initiatives.

Safety & Compliance

• Follow all health, safety, and sanitation policies related to food and beverage operations.
• Maintain a safe, clean, and organized work environment.
• Adhere to all hotel policies, procedures, and service standards.

Qualifications

What will you bring to this role?

• Valid Alberta ProServe certification required
• Previous hospitality or service experience is an asset
• Previous experience with reservation or point-of-sale (POS) systems is an asset
• Excellent communication, organizational, and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Highly responsible, reliable, and professional
• Ability to work well under pressure in a fast-paced environment
• Strong team player with the ability to work cohesively with colleagues
• Ability to remain calm, courteous, and focused on guest needs at all times
• Embrace the company brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequent movement between the entrance, dining room, and service areas
• Occasional lifting of menus, supplies, and light restaurant items
• Ability to maintain composure and efficiency in a fast-paced, high-volume environment

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.    

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Integrity:
We build trust through mutual respect and being authentic.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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