Lead-Automated Collections & Payment Digitization

Role Responsibilities: 

• Building Automation & Optimization to streamline operational workflows, reducing manual intervention
• Identify, evaluate and embrace emerging technologies
• Rich understanding and experience in identifying intelligent automation opportunities (Robotics Process Automation, Artificial Intelligence, Machine Learning, Process mining, etc.
• Exceptional analytical skills, comfortable working with large amounts of data and findings.
• Able to analyse the root causes and efficiently eliminate the problem. Passion for solving problems and excellent analytical skills
• Process optimization experience; identification improvement opportunities, quantifying impact, designing to-be process and operationalizing solution to deliver benefits
• Designs solution (Automation & Process improvements) that are modular and can be replicated
• Engage cross functionally with Technology on information exchange, requirement planning; with metrics & reporting teams around data exchange and critical metric measurements
• Knowledge of cash collections & cash operations process.
• Familiarity with of electronic/Direct Debit payment, Payment portal/gateways implementation
• Knowledge of working with Request For Proposals(RFPs), Vendor Management.

Qualifications:

• Highly motivated, task oriented and able to work independently in a fast-paced environment
• Proven customer service experience, ideally working with large international clients
• Demonstrated success handling accounts receivable and resolving billing issues 
• Excellent organizational skills with high attention to detail and demonstrated ability to set and handle multiple priorities
• Ability to drive performance and ensure results delivery
• Excellent ability to speak and write in English Knowledge of Microsoft Office with strong skills in excel 
• Strong communication skills to collaborate with technical and non-technical stakeholders.
• Minimum 4 years of experience in digital payments, fintech or similar role
• Proven track record of working with payment digitization or transformation projects.
• Bachelor’s degree in finance, Business Administration, Computer Science or related fields.
• Financial services industry experience desired

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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